Naiomi Azille

• Evaluate insurance applications/proposals using criteria to ultimately determine whether to approve or deny policy requests based on risk findings such as possibility of losses due to catastrophe or excessive insurance and others.
• Obtained additional information beyond the application to enhance the thoroughness and accuracy of evaluations.
• Determine the amount of insurance coverage applicants qualify for, the premium amount, and the terms of payment.
• Writing quotes, negotiating and liaising policy terms with brokers and customers.
• Reviewed policy cancellation, renewal, and change requests, decreased policy value for substandard risks, specified endorsements, and applied ratings to ensure safe, profitable risk distribution.
• Prepared insurance policy documents for applicant signatures and coordinated sharing with relevant departments.
• Prepare all insurance policy documents to be signed by applicants and shared among other departments within the company.
• Wrote quotes, negotiated terms, and liaised with brokers and customers to align policy offerings with client needs.
• Research applicants as necessary to obtain further information.

• Assisted with daily HR operations, ensuring smooth functioning of HR processes.
• Compiled and maintained employee files in HR database, generating reports to support management decisions.
• Process and review employment applications in order to evaluate qualifications or eligibility of applicants.
• Compile and maintain employee files within their HR database (vacation etc.) and generate requested reports to assist management.
• Examine employee files to answer inquiries and provide information for personnel actions.
• Prepare paperwork required for new hires and establish personnel file.
• Assist in the development and implementation of an employee handbook and new personnel policies and procedures.
• Coordinate communication with candidates and schedule interviews.
• Attend meetings, compose, type, distribute minutes.
• Managed and secured confidential documents to ensure employee privacy and compliance. ensuring that they remain secure.

• Solicited new business using appropriate software to maintain customer base.
• Maintain New Business including solicitation of new business using the appropriate software.
• Maintain Renewal of policies.
• Supported daily operations by addressing inquiries and resolving issues.
• Prepared Underwriting reports for review.
• Provide customer support, such as instructions for preparing policy and renewal information.
• Assist in the preparation of the Underwriting reports as required.
• Provided insurance coverage for the lines of business designated by the department schedule.
• Act as a debt collector for delinquent accounts.
• Collected payments on delinquent accounts to manage outstanding balances.

• Manage customer accounts.
• Handled customer complaints, reaching solutions that satisfied both parties.
• Answer inbound calls and assisting customers who have particular/specific inquiries or questions.
• Provided personalised, high-standard customer service.
• Build the interest of customers in the products and services offered by the client.
• Selling the clients' products to the customer through features and benefits.
• Update the existing database with changes and the status of each customer/prospective customer.
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
• Liaise with other departments for the best ways of assisting the customers.
• Provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
• Facilitate the collected competitive information to monitor business opportunities and trends.
• Troubleshot customer issues over the phone, achieving first call resolution without scheduling a technician.
• Practice and comply with all the organisation’s policies and procedures.
• Supervise and assist agents in the absence of the supervisor from time to time.

• Administer the day to day operations of the council.
• Maintain financial records.
• Received cash and checks for deposit, verified amounts, and examined checks for endorsement to ensure accuracy and compliance.
• Cash checks and disburse monies after verifying signatures, endorsement and balances.
• Balance drawer, petty cash, and place orders for inventory.
• Receives, dispatches, transcribes, types and files correspondence and all relative documents.
• Coordinate the council’s functions and meetings.
• Calculated wages for facility staff based on hours worked and pay rates. and pay the facility staff members.
• Prepare, organise and coordinate the agenda in the council’s meeting.
• Deliver the meeting’s agenda to council members at least two days prior to the meeting.
• Attended, recorded, and transcribed minutes of all meetings to maintain clear and accurate records for future reference.
• Word processed all letters, documents and proposals.
• Record, date, stamp and distribute all incoming and outgoing mail.
• Update the bulletin board by posting current material and removing outdated material.
• Supervise and assign tasks to employees for the maintenance of the tourist facility.
• Keep abreast of current information relating to the council projects and events.

Received the Roseau Credit Union Award in Principles of Business upon Graduation.