Nai Peng Jiang
Boca Raton,FL
Summary
Personable and resourceful professional with keen ability to manage multiple tasks in fast-paced environment. Possesses solid understanding of airport regulations and safety protocols, combined with proficiency in customer service and logistical coordination. Dedicated to ensuring smooth airport operations and enhancing passenger experiences.
Overview
4
4
years of professional experience
Work History
Property Manager
Villa Paradise
08.2023 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Customer Service & Ramp Agent
Palm Beach International Airport
09.2021 - 09.2022
- Extensive experience with Airbus 319, 320 and Boeing 737
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Aviation History Tutor
Lynn University
05.2020 - 08.2020
- Designed interactive activities that encouraged students to analyze historical documents, fostering critical thinking and analytical skills.
- Fostered an inclusive learning environment that welcomed diverse perspectives, promoting rich discussions on historical context and implications.
- Utilized innovative teaching methods to simplify complex historical events and theories for better student comprehension.
- Encouraged self-directed learning by providing guidance on selecting appropriate supplementary reading materials based on individual interests.
Education
Master of Science - Aeronautics
Embry Riddle Aeronautical University
Daytona Beach, FL08-2024
Bachelor of Science - Aviation Operation
Lynn University
Boca Raton, FL01.2021
Skills
- Customer service-focused
- FLUENT IN Mandarin
- Fluent Bilingualism
- Lesson Planning
- Problem-solving abilities
- Customer Relations
Accomplishments
- Mentored new ramp agents on company processes and procedures which decreased employee turnover by 25%.
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Property Manager
Villa Paradise
08.2023 - 09.2024
Customer Service & Ramp Agent
Palm Beach International Airport
09.2021 - 09.2022
Aviation History Tutor
Lynn University
05.2020 - 08.2020
Master of Science - Aeronautics
Embry Riddle Aeronautical University
Bachelor of Science - Aviation Operation
Lynn University
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