Naisha Carroll
USPS
Round Rock,TX
1
Certification
10
years of professional experience
Reliable office support professional with experience in healthcare patient service specialist, appointment coordination, and secure records handling. Skilled in managing patient information, handling calls, and supporting smooth daily operations. Brings basic computer proficiency, attention to detail, and a customer service mindset.
Work History
Mail Clerk
1 Year 1 Month- Delivered mail to assigned departments and maintained organized distribution logs.
- Maintained secure handling of confidential mail and sensitive documents.
- Augmented positive workplace culture through active participation in team-building activities fostering camaraderie among colleagues.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
- Supported management decisions by providing insightful feedback on workflow optimization strategies based on hands-on experience.
- Collaborated effectively with fellow team members to sustain high levels of productivity during peak hours or staff shortages.
Appointment Scheduler
2 Years- Coordinate and arrange followup visits, specialist referrals, and clinic appointments.
- Collect and verify patient demographics and insurance information, entering updates directly into the computer systems.
- Accept patient payments, post charges nursing correct codes, balance cash drawers, and occasionally discuss financial arrangements.
- Handle check-in and check-out, greet visitors, direct patients to waiting areas, and manage incoming phone calls.
Receptionist
7 Years 2 Months- Greeted clients and visitors, ensuring welcoming behavioral health intake experience.
- Answered multi-line phones, routed calls, and resolved scheduling inquiries promptly.
- Scheduled appointments, coordinated provider calendars, and maintained accurate front-desk workflow.
- Verified patient information and updated confidential records with precision.
Education
High School Diploma
Skills
Strong Communication
Basic Computer Proficiency
Team collaboration
Customer Service oriented attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- HIPPA Compliant
Timeline
Mail Clerk
USPS
09.2025 - CurrentRead More
Appointment Scheduler
ACS LLC
07.2023 - 07.2025Read More
Receptionist
Brooks Behavioral Health
05.2016 - 07.2023Read More
Learning Enterprise
High School Diploma
Read More