Naitah P Mandimbisoa
Fresno,CA
Summary
Proven Customer Service Representative with a track record of resolving high-stress situations and enhancing customer loyalty at Adema. Skilled in active listening and critical thinking, adept at data entry, and committed to improving resolution times. Demonstrates empathy and professionalism, ensuring customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Adema
06.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Comdata
06.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - English Language And Literature
University of Antananarivo
Antananarivo, Madagascar09-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Adema
06.2019 - 01.2022
Customer Service Representative
Comdata
06.2017 - 03.2019
Bachelor of Arts - English Language And Literature
University of Antananarivo
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