Naitza Saenz
Edinburg,TX
Summary
Dedicated Patient Registration Representative with a strong focus on patient relations and insurance verification. Committed to maintaining HIPAA compliance while delivering exceptional customer service.
Resourceful Patient Registration Representative recognized for professionalism and adaptability. Experienced in insurance verification, patient relations, and maintaining accurate electronic health records, ready to enhance patient flow and support outstanding healthcare delivery.
Experienced with handling patient registration and intake procedures. Utilizes strong organizational skills to maintain accurate and efficient records. Knowledge of healthcare systems and patient interaction, ensuring seamless registration process.
Overview
7
7
years of professional experience
Work History
Patient Registration Representative
DHR Health
Edinburg, TX
05.2023 - Current
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information and eligibility to ensure accurate billing.
- Coordinated appointment scheduling for various departments to optimize patient flow.
- Assisted patients with completing necessary paperwork, enhancing registration experience.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
Food Runner
Chilis's Bar and Grill
Rio Grande City, TX
01.2023 - 05.2023
- Delivered food orders efficiently to tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to streamline order preparation and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Communicated effectively with servers to confirm order accuracy and special requests.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Registration Representative
Scmh
Rio Grande City, TX
08.2022 - 01.2023
- Processed patient registrations accurately and efficiently, ensuring compliance with organizational protocols.
- Managed incoming calls and inquiries, providing exceptional customer service to patients and healthcare providers.
- Utilized electronic health record systems to maintain accurate patient data and streamline registration processes.
- Collaborated with clinical teams to ensure seamless communication regarding patient needs and registration updates.
Food Service Worker
Whataburger
Rio Grande City, TX
04.2019 - 04.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high standards of food quality and safety.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
- Trained new employees on operational procedures, fostering a knowledgeable and effective workforce.
Education
License - Vocational Nursing
Rio Grande Valley College
Pharr 10.2026
Associate of Arts - Biology
South Texas College
McAllen, TX05.2021
High School Diploma -
Preparatory For Early College High School
Rio Grande City, TX05.2021
Skills
- Payment collection
- Insurance verification
- Patient confidentiality
- Patient relations
- Professionalism and ethics
- Resourcefulness and initiative
- Medical terminology
- Healthcare industry
- Strong interpersonal skills
- HIPAA compliance
- Customer service
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Patient Registration Representative
DHR Health
05.2023 - Current
Food Runner
Chilis's Bar and Grill
01.2023 - 05.2023
Registration Representative
Scmh
08.2022 - 01.2023
Food Service Worker
Whataburger
04.2019 - 04.2021
License - Vocational Nursing
Rio Grande Valley College
Associate of Arts - Biology
South Texas College
High School Diploma -
Preparatory For Early College High School