Naivy Rivero Avila
Hialeah,FL
Summary
Dedicate and experienced Medical Front Desk Professional with over 6 years of experience in fast placed healthcare environments, including primary care and cardiology. Skilled in patient registration, insurance verification, referrals, appointment scheduling, and front office operations. Known for maintaining a professional and positive attitude while managing high patient volume and ensuring efficient workflow. Bilingual (Spanish/ English) with strong communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Customer Service
Discovery Clothing Company
Hialeah, FL
03.2016 - 12.2016
- Dynamic Customer Service Experience in retail store
- Assistant in Cashier
- Professional dependable , reliable and able to perform duties with minimal supervision
Receptionist
Ready Academy Learning Center
Hialeah, FL
01.2017 - 08.2019
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Receptionist Front Desk
America Tax Master
Hialeah, FL
01.2019 - 03.2019
- Received packages and mail at front desk and dispersed to correct employees
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Front Desk Receptionist
CANO HEALTH
Hialeah, FL
07.2020 - 01.2023
- Managed multi-line phone system, ensuring efficient call routing and prompt response to inquiries.
- Coordinated patient scheduling and appointments, optimizing office workflow and minimizing wait times.
- Assisted patients with registration forms, verifying information for accuracy and compliance with health regulations.
- Maintained organized front desk area, enhancing professional atmosphere and accessibility of resources.
Patient Coordinator
Acebo Health Center
9851 NW 58 ST DORAL FL 33178
01.2023 - 07.2025
- Increased patient retention by consistently providing a welcoming environment and addressing inquiries with empathy and understanding.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Ensured accuracy in data entry by meticulously reviewing daily intake forms and updating patient profiles accordingly.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Provided support in the billing department, verifying insurance coverage and processing claims accurately and promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Front Office Coordinator
Humberto Jr Machado MD
8527 PINES BLV PEMBROKE PINES 33024
07.2025 - Current
- Manage daily front desk operation in a high- volume cardiology practice
- Perform patient check-in and check-out efficiently.
- Place, manage, and document Holter monitor procedure in the system
- Schedule, reschedule and confirm patient appointments.
- Verify insurance eligibility and benefits prior to visits.
- Collect copays and patient balances.
- Coordinate referrals and authorizations with primary care providers and insurance companies
- Maintain accurate patient record in EMR system.
Education
High School Diploma -
Hialeah High School
Hialeah, FL5 2015
Skills
- Bilingual Speaker : Spanish and English
- Insurance Verification & Eligibility
- Referral & Authorization Coordination
- Leadership, help others and Self Motivation
- Referral & Authorization Coordination
- Listening and communication skills
- Multi-line telephone systems
- Cardiology Support (Holter Monitor)
- Medical scheduling & Calendar Management
Timeline
Medical Front Office Coordinator
Humberto Jr Machado MD
07.2025 - Current
Patient Coordinator
Acebo Health Center
01.2023 - 07.2025
Front Desk Receptionist
CANO HEALTH
07.2020 - 01.2023
Receptionist Front Desk
America Tax Master
01.2019 - 03.2019
Receptionist
Ready Academy Learning Center
01.2017 - 08.2019
Customer Service
Discovery Clothing Company
03.2016 - 12.2016
High School Diploma -
Hialeah High School