Naja Austin
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Crittenton
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Connection Concierge
Atruim
04.2024 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Lead Crisis Care Professional
Alexander Youth Network
10.2023 - 05.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Behavior Technician
Alexander Youth Network
07.2023 - 10.2023
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Receptionist
O2B Kids
02.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
ABA Therapist
Compass Aba
05.2022 - 10.2022
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Addressed client needs by implementing behavior intervention plans.
- Monitored and documented client progress using data collection techniques.
Education
High School Diploma -
Woodbridge High School
Master of Arts - Marriage And Family Therapy
Capella University
09-2026
B.A. in Psychology -
Bloomfield College
06.2022
Streetwear Certificate -
Parsons School of Design
05.2022
Skills
- Quality Assurance
- Task Prioritization
- Google Workspace
- Decision-Making
- Critical Thinking
- Mental Health Assessment
- File Management
- Data Entry
- Behavior Treatment Plans
- Intervention Management
- Behavior Management
Certification
- Cpr Training - 2023
- First Aid Training - 2023
Timeline
Case Manager
Crittenton
04.2024 - Current
Patient Connection Concierge
Atruim
04.2024 - 06.2024
Lead Crisis Care Professional
Alexander Youth Network
10.2023 - 05.2024
Behavior Technician
Alexander Youth Network
07.2023 - 10.2023
Receptionist
O2B Kids
02.2023 - 07.2023
ABA Therapist
Compass Aba
05.2022 - 10.2022
B.A. in Psychology -
Bloomfield College
Streetwear Certificate -
Parsons School of Design
High School Diploma -
Woodbridge High School
Master of Arts - Marriage And Family Therapy
Capella University
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