Naja Jones
Kansas City,MO
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader
Walgreens
Kansas City, MO
08.2022 - Current
- Led team to achieve project goals.
- Key holder.
- Vendor deliveries.
- Inventory.
- Safe count.
- Assistance in pharmaceutical
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service, Work from Home
Unemployment
Kansas City, MO
01.2020 - 07.2022
- Handled inbound calls related to unemployment.
- Addressed client concerns promptly.
- Process client accounts and file documents
- Consistently exceeded client expectations.
- Follow communication procedures
- Greet the customer and do everything to make them happy by the end of the phone call
- Professional, patience, and people first attitude
Customer Service Rep
USA 800
Kansas City, MO
11.2016 - 12.2019
- Assisted clients by addressing queries about food benefits through phone support.
- Followed a verbatim script to ensure consistent responses on all calls.
- Interacted professionally and courteously with clientele.
- Utilized computer systems and headsets throughout entire work period.
- Mastered solutions for computer troubleshooting issues.
Team Member
Target
10.2014 - 11.2016
- Engaged directly with guests.
- Guaranteed shoppers found desired items swiftly.
- Consistently exhibited a welcoming attitude in interactions.
- Supervised cashier team.
- Provided exceptional guest service.
- Replenished lanes efficiently.
- Upheld high standards of cleanliness and order.
- Consistently dependable for job duties.
- Guided educational sessions designed to enhance knowledge.
Education
Associate Of Applied Business - Accounting And Finance
Longview Community College
Kansas City, MO12.2018
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- HIPAA Compliance
- Scheduling
- Inventory Management
- Client Relations
- Team supervision
- Staff training
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Client support
- Cash handling
- Client service
Timeline
Team Leader
Walgreens
08.2022 - Current
Customer Service, Work from Home
Unemployment
01.2020 - 07.2022
Customer Service Rep
USA 800
11.2016 - 12.2019
Team Member
Target
10.2014 - 11.2016
Associate Of Applied Business - Accounting And Finance
Longview Community College