Naja Shelby
Minneapolis,MN
Summary
Dedicated professional with 8 years of customer service experience, including high-volume call handling and issue resolution as a CSR at Target Corp. Skilled in B2B communication, returns, exchanges, and membership services from roles at Nordstrom and Sam's Club. Seeking to leverage expertise in customer support and service functions as a Customer Service Rep.
Overview
11
11
years of professional experience
Work History
Tax Preparer
Tawnya’s Accounting and tax services
Minneapolis, Minnesota
12.2023 - Current
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Computed taxes owed or overpaid for clients.
- Developed and maintained professional relationships with clients to encourage repeat business and referrals.
Customer Service Representative
Staffing Management
Minneapolis, MN
11.2024 - 12.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Assisted reward members with questions concerning rewards accounts and points orders.
Service Experience Representative
Nordstrom
Bloomington, MN
11.2022 - 10.2024
- Facilitate customer returns and exchanges, ensuring a seamless and satisfactory process
- Process and manage store pick-up orders, contributing to the efficiency of overall store operations
FSL Specialist/CSR
Asurion
Little Canada, MN
04.2022 - 05.2022
- Managed the distribution of electronic devices to technicians, ensuring efficient shipment and receipt of inventory
- Maintained accurate closing of daily reports and verified the completion of technical services
- Handled 60-100 inbound and outbound business-to-business calls, providing timely and effective communication
Medical Assembly
Westaff
Maple Grove, MN
01.2022 - 01.2022
- Assembled precision medical devices adhering to strict industry standards and protocols
- Maintained a consistent record of high-quality assembly, ensuring device reliability and patient safety
CSR-Customer Service Rep Remote
Target Corp
Brooklyn Park, MN
09.2020 - 10.2021
- Addressed and resolved customer inquiries and concerns via chat, email, and phone, ensuring satisfactory solutions for refunds, returns, and replacements
- Managed shipping and order-related questions, providing accurate information and support to enhance customer experience
- Efficiently navigated a high-volume, fast-paced call environment, maintaining composure and delivering consistent, quality service
Sales Representative
Identity Theft Pro
Plymouth, MN
04.2020 - 05.2020
- Managed a high volume of inbound and outbound customer interactions, effectively utilizing scripts to communicate product value and close sales
- Maintained consistent performance in meeting sales targets, ensuring customer satisfaction through knowledgeable service
Frontline Member Service
Sam's Club
Fridley, MN
11.2019 - 01.2020
- Managed member transactions with efficiency, ensuring a seamless checkout experience, and accurately handled returns and exchanges to maintain customer satisfaction
- Assisted members with application and payment processes for credit services, contributing to a supportive financial service experience
Warehouse Associate
Archway Marketing
Rogers, MN
07.2019 - 10.2019
- Accurately selected and prepared customer orders ensuring order fulfillment accuracy and efficiency
- Successfully palletized bulk shipments, maintaining organization and stability for transport
Accountant
Sam's Club
Fridley, MN
05.2018 - 07.2019
- Conducted detailed financial reconciliations, ensuring accurate finalization reports and maintaining accountability by resolving discrepancies in cashier transactions
- Performed comprehensive audits on the Club pick-up process, contributing to the integrity and efficiency of inventory management and customer transactions
Operations Clerk
Wells Fargo
Shoreview, MN
10.2017 - 12.2017
- Efficiently processed and categorized incoming correspondence, ensuring accurate distribution and archiving of sensitive loan documents
- Diligently digitized and organized Human Resources materials, maintaining systematic records for easy retrieval and compliance purposes
Sales Associate
Opitz Outlet
Minnetonka, MN
08.2017 - 10.2017
- Managed point-of-sale transactions, ensuring accurate processing of payments and maintaining organized merchandise displays through effective zoning and sizing techniques
- Maintained a clean and orderly store environment, including the fitting rooms and cash register areas, to enhance customer shopping experiences
Dietary Aide
Edenbrook Edina
Edina, MN
06.2017 - 08.2017
- Facilitated dining experiences by efficiently setting and clearing tables, serving residents, and maintaining cleanliness of service areas
- Managed food preparation tasks, including the assembly of juice and dessert carts, and upheld kitchen sanitation standards through diligent dishwashing
Customer Service
Walmart
Brooklyn Center, MN
04.2015 - 02.2017
- Managed financial transactions with accuracy, including cash handling and processing credit card payments, ensuring a reliable and trustworthy customer experience
- Resolved customer inquiries and addressed complaints with a focus on service recovery, fostering customer loyalty and satisfaction
- Maintained a well-organized retail environment, effectively handling product returns and exchanges, and overseeing the ordering of supplies to ensure operational efficiency
Retail/Banquet
Kelber Catering
Minneapolis, MN
03.2014 - 04.2015
- Managed table settings and room tray preparations, providing timely breakfast, lunch, and dinner service while ensuring dining area cleanliness and dish sanitation
- Performed a variety of food service roles including cooking, serving, and cashier duties, maintaining high standards of customer service and food quality
Education
High School Diploma -
Osseo
Brooklyn Park, MN06.2014
Skills
- Excellent Communication
- Customer Service
- Computer Skills With Microsoft Office and Web
- Ability to Handle Cash/Debit/Credit and Check Transactions
Timeline
Customer Service Representative
Staffing Management
11.2024 - 12.2024
Tax Preparer
Tawnya’s Accounting and tax services
12.2023 - Current
Service Experience Representative
Nordstrom
11.2022 - 10.2024
FSL Specialist/CSR
Asurion
04.2022 - 05.2022
Medical Assembly
Westaff
01.2022 - 01.2022
CSR-Customer Service Rep Remote
Target Corp
09.2020 - 10.2021
Sales Representative
Identity Theft Pro
04.2020 - 05.2020
Frontline Member Service
Sam's Club
11.2019 - 01.2020
Warehouse Associate
Archway Marketing
07.2019 - 10.2019
Accountant
Sam's Club
05.2018 - 07.2019
Operations Clerk
Wells Fargo
10.2017 - 12.2017
Sales Associate
Opitz Outlet
08.2017 - 10.2017
Dietary Aide
Edenbrook Edina
06.2017 - 08.2017
Customer Service
Walmart
04.2015 - 02.2017
Retail/Banquet
Kelber Catering
03.2014 - 04.2015
High School Diploma -
Osseo