Najah A Dingle
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Patient Service Associate
Penn Medicine OBGYN call-center
Radnor, PA
01.2024 - Current
- Remote
- Utilize epic to schedule patient appointments and correspond with physicians.
- Demonstrate interpersonal relation skills to build trust and assist new and returning patients.
- Knowledge in Reproductive Endocrinology, General Gynecology, GYN Oncology and Urology GYN "skill sets"
- Manage patient scheduling and appointment coordination, enhancing operational efficiency.
- Resolve patient inquiries through effective communication and problem-solving strategies.
- Streamline call handling processes to improve response times and service quality.
- Collaborate with healthcare providers to facilitate accurate patient information transfer.
- Implement process improvements that reduced wait times for patients significantly.
- Assist patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintain confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contribute to a positive work environment by effectively collaborating with medical staff and other departments.
- Manage multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Facilitate communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Reduce errors in data entry by diligently verifying information on forms prior to submission into the system.
- Provide exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Follow document protocols to safeguard confidentiality of patient records.
- Provide excellent customer service to patients and medical staff.
- Verify patient insurance eligibility and entered patient information into system.
- Work with patients to ascertain issues and make referrals to appropriate specialists.
- Engage with patients to provide critical information.
Outreach & Enrollment Specialist
Family Practice & Counseling Network
Philadelphia, PA
08.2022 - 12.2023
- Hybrid
- Streamlined enrollment processes to enhance client experience and reduce wait times.
- Implemented patient outreach initiatives to improve retention rates and engagement.
- Collaborated with healthcare providers to ensure accurate documentation and data integrity.
- Managed complex cases, providing personalized support to clients throughout the enrollment process.
- Updated, entered, and reviewed patient data.
- Communicated effectively via telephone and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Understood and thoroughly explained services provided to patients in need of insurance, insurance renewals and potential patients.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Engaged with community leaders to understand and address unique needs of diverse applicant groups.
Enrollment Specialist
Benefit Data Trust
Philadelphia, PA
01.2021 - 08.2022
- Remote
- Facilitated enrollment processes to streamline access to benefits for clients.
- Analyzed client data to identify eligibility for various assistance programs.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Conducted outreach initiatives to increase awareness of available benefit programs within the community.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
Production Intern
Glass Entertainment Group
Philadelphia, PA
09.2020 - 12.2020
- Remote (During COVID 19 restrictions)
- Assisted in developing creative deck research and content editing.
- Successfully edited video content, achieving significant engagement with 2.5k views.
- Transcribed show content elements
- Casting outreach for non-scripted show host
- Supported post-production processes by organizing footage and managing digital assets.
- Developed strong communication skills through regular interactions with supervisors, peers, and other department personnel.
- Organized, classified, and documented samples for production teams.
- Strengthened time management skills by effectively prioritizing tasks under tight deadlines.
- Showcased problem-solving abilities when faced with unexpected challenges or setbacks during the course of assigned projects.
- Gained a comprehensive understanding of company protocols, adhering to policies throughout all tasks performed during the internship period.
- Provided administrative support by maintaining organized files and documentation related to production activities.
- Organized work to meet demanding production goals.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Behavioral Health Technical Support Specialist
Central Behavioral Health
Philadelphia, PA
09.2019 - 12.2020
- Supported children with developmental disabilities, fostering positive behavior change and academic success.
- Coordinated daily activities, maintained school schedules, and reported progress to the Behavioral Specialist.
- Facilitated therapeutic activities to support patient engagement and emotional well-being.
- Monitored patient behavior and reported observations to clinical staff for treatment planning.
- Assisted in crisis intervention, ensuring safety and de-escalation of volatile situations.
- Implemented evidence-based techniques to improve coping skills among patients with mental health disorders.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Organized recreational activities to assist in patient recovery.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
University Communication Specialist
La Salle University Graduate Education Department
Philadelphia, PA
07.2017 - 03.2020
- Temp Position ended early due to COVID 19 shut down
- Developed and implemented communication strategies to enhance departmental outreach and engagement.
- Managed internal communications ensuring alignment with university policies and objectives.
- Conducted research on best practices in higher education communications to inform strategic initiatives.
- Developed targeted communication plans to support organizational change initiatives.
- Prepared or edited organization surveys for collect data of current graduates
- Supported public relations managers with writing, researching and preparation of materials
- Conducted local outreach to education facilities of grades k-12 for S.T.E.M program
Mailroom Clerk
Cabrini University
Radnor, PA
09.2014 - 05.2017
- Managed daily mail deliveries, ensuring timely distribution across campus facilities.
- Operated mail processing equipment, enhancing efficiency in sorting and handling correspondence.
- Coordinated with departments to streamline interoffice communications and resolve delivery issues.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Updated and maintained mailing lists and customer records.
- Implemented tracking systems for incoming packages, improving accountability and reducing lost items.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
Restaurant Hostess
Glenmorgan Bar And Grill
Radnor, PA
10.2014 - 01.2017
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Monitored wait times and communicated effectively with guests for updates.
- Implemented seating policies to enhance flow and efficiency in dining area.
- Trained new hostesses on procedures and customer service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Communication Intern
Cabrini University Student Diversity Office
Radnor, PA
08.2015 - 05.2016
- Managed social media accounts and marketing tool binder, enhancing community engagement.
- Developed and distributed internal communications materials to promote diversity initiatives.
- Assisted in organizing events that enhance cultural awareness within the university community via Pop-Up office marketing strategy
- Supported the execution of workshops focused on inclusivity and representation among students.
- Managed logistics for diversity-related activities, ensuring smooth operations and participant engagement.
- Helped with photo and video production and performed visual and sound editing tasks.
Sales Associate
Forever 21
King Of Prussia, PA
10.2014 - 08.2015
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in visual merchandising to maintain appealing store displays and promote seasonal promotions.
- Collaborated with team members to achieve daily sales targets while maintaining high standards of store presentation.
- Trained new sales associates on company policies, sales techniques, and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Master of Arts - Strategic Communication
La Salle University
Philadelphia, PA12.2020
Bachelor of Arts - Mass Communication
Cabrini University
Radnor, PA05.2017
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Medical terminology
- Patient documentation
- Calm and effective under pressure
- Video editing
- Audience engagement
- Digital photography
- Content strategy
- Content scheduling
- Adobe creative suite
- Great interpersonal skills
- Community engagement
- Internal communications
- Multimedia projects
Timeline
Patient Service Associate
Penn Medicine OBGYN call-center
01.2024 - Current
Outreach & Enrollment Specialist
Family Practice & Counseling Network
08.2022 - 12.2023
Enrollment Specialist
Benefit Data Trust
01.2021 - 08.2022
Production Intern
Glass Entertainment Group
09.2020 - 12.2020
Behavioral Health Technical Support Specialist
Central Behavioral Health
09.2019 - 12.2020
University Communication Specialist
La Salle University Graduate Education Department
07.2017 - 03.2020
Communication Intern
Cabrini University Student Diversity Office
08.2015 - 05.2016
Restaurant Hostess
Glenmorgan Bar And Grill
10.2014 - 01.2017
Sales Associate
Forever 21
10.2014 - 08.2015
Mailroom Clerk
Cabrini University
09.2014 - 05.2017
Master of Arts - Strategic Communication
La Salle University
Bachelor of Arts - Mass Communication
Cabrini University