NAJANA'E STARKEY

• Completed daily 100+ outbound calls, emails, and LinkedIn In-Mails, to warm and cold leads
• Generated over $300,000 in sales pipeline through effective lead generation and prospecting
• Utilized CRM software such as HubSpot to manage and track customer interactions and sales progress, improving lead conversion rates
• Collaborated closely with marketing and sales teams to streamline lead transition, contributing insights on market trends and customer feedback.

Inbound:

• Leveraged marketing data to inform outreach strategy for incoming leads, while maintaining less than 4-hour inquiry time on all leads
• Collaborated with approximately 10-20 account executives to schedule discovery calls with prospects
• Contributed to company revenue by securing over $550,000 in product sales
• Qualifying incoming leads for size, use case, and quality

Outbound:

• Completed daily 80+ outbound calls, emails, and LinkedIn In-Mails, to warm and cold leads up to 6+ hours per day
• Research customers, identify decision makers educate prospects, and qualify buying interest as well as sense of urgency
• Contacted prospective customers to uncover sales opportunities, boosting overall sales 30%
• Leveraged CRM & Internal Sales Intelligence tools.

• Engaged with 10-15 customers daily to build rapport and loyalty
• Negotiated purchase prices and explained sales, warranty and optional products
• Drove team revenue totals by bringing in top sales numbers by securing over $1 million dollars in one year
• Increased business 10% in single quarter.

• Increased sales by 15% by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement
• Achieved top performance by strategically adapting to rapidly changing, competitive environment
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Quoted and calculated premium rates for policies
• Handled approximately 300+ outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.

• Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
• Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
• Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
• Conducted thorough analysis of complex data sets for accurate valuation of losses in order to settle claims fairly.