Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najee Plunkett

Vauxhall,NJ

Summary

Results-driven professional with a Master’s in Management (HR concentration) and extensive experience in client support and payroll compliance. Demonstrated success in optimizing processes and enhancing customer experiences, leading to measurable improvements in service performance. Recognized for strong leadership and adaptability in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Client Support Consultant

ADP
Florham Park, New Jersey
10.2024 - Current
  • Resolve payroll discrepancies, including tax withholdings and employee data errors, ensuring 100% compliance with regulations.
  • Guide clients through ADP payroll systems and tools to optimize efficiency and accuracy.
  • Advise clients on payroll tax regulations, compliance requirements, and filing deadlines to mitigate risks.
  • Consistently achieved 10/10 client satisfaction survey scores throughout FY 2025.
  • Recognized as one of the top associates in ADP’s East Region for FY 2025, demonstrating exceptional service and client support.

Customer Service Representative

C+A Global
Edison, New Jersey
06.2023 - 10.2024
  • Managed wholesale orders and provided customer support across multiple platforms (Shopify, Amazon, IBS, NAV).
  • Handled over 100 daily client inquiries via phone and email, improving customer satisfaction ratings.
  • Contributed to raising the company's Google rating from 2.5 to 4.4 through exceptional service delivery.

Operations Representative

Freighters
Hillside, New Jersey
04.2022 - 06.2023
  • Executed daily data entry of customer load tenders in Transportation Management System.
  • Coordinated logistics operations by scheduling appointments, and ensuring timely deliveries.
  • Facilitated customer and carrier communications to improve service reliability.

Education

Master of Science in Management - HR Management

Saint Elizabeth University
Morristown, NJ
12-2023

Bachelor of Science - Business Management

Kean University
Union, NJ
05-2021

Associate of Arts - Business Administration

Union County College
Cranford, NJ
01-2019

Skills

  • ADP RUN and SAP
  • TOPS and NAV
  • Cargowise
  • Microsoft Office Suite
  • Payroll administration
  • Customer service and support
  • Operations management
  • Data accuracy
  • Effective communication
  • Time management
  • Problem solving
  • Attention to detail
  • Team collaboration

Certification

  • CITI – Collaborative Institutional Training Initiative | Certified through Feb 2026

Timeline

Associate Client Support Consultant

ADP
10.2024 - Current

Customer Service Representative

C+A Global
06.2023 - 10.2024

Operations Representative

Freighters
04.2022 - 06.2023

Master of Science in Management - HR Management

Saint Elizabeth University

Bachelor of Science - Business Management

Kean University

Associate of Arts - Business Administration

Union County College

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