SADIYAH LEWIS
Elizabeth,NJ
Summary
FPC-certified Payroll Professional experienced in supporting multi-state employer clients. Achieved 98.4% client satisfaction and 97.14% issue resolution through effective management of payroll processes, including child-support orders, creditor garnishments, and tax levies. Focused on enhancing client relationships and retention by leveraging strong communication skills and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Client Support Consultant I
ADP
Florham Park, NJ
03.2026 - Current
- Configure, modify and troubleshoot child-support withholding, creditor garnishments and tax levies for employer clients using RUN Powered by ADP.
- Interpret garnishment instructions and determine withholding amounts using disposable earnings, applicable percentage limits and minimum-wage-based formulas.
- Established garnishment priority for multiple orders; investigated withholding and deduction discrepancies, guiding clients through corrective steps to ensure compliance.
- Acted as point of contact for complex garnishment and payroll compliance inquiries, explaining withholding instructions and system behavior to ensure client understanding.
- Processed payroll for employer clients by reviewing timecards, earnings, deductions, taxes, and payroll previews for accuracy; managed off-cycle payroll, voids, and reversals.
- Configure RUN payroll settings, including deduction-related settings, earnings taxability, PTO plans, pay settings and payroll schedules; coach clients through workflows.
- Document confidential cases, research discrepancies and track resolutions in CRM systems.
- Formally designated new-hire mentor; train associates on payroll workflows, assess performance and report coaching, quality and progress metrics.
- Associate Client Support Consultant | Aug 2022-Mar 2026
Customer Service Representative
TransCore
Union, NJ
08.2021 - 08.2022
- Resolved payment inquiries using customer service scripts and account records.
- Processed payments and account adjustments, resolving transaction discrepancies to ensure accurate customer account records.
- Assisted motorists with tolling account questions for TransCore service center.
- Processed transponder updates and account changes in tolling systems.
Receiving & Inventory Control Supervisor
BJ's Wholesale Club
Linden, NJ
04.2019 - 06.2021
- Supervised inventory control processes across BJ's Wholesale Club club and backroom areas.
- Supervised and trained employees, resolved operational escalations, reconciled inventory records with purchase orders in SAP to ensure accuracy.
- Monitored stock levels and adjusted replenishment priorities for club merchandise.
- Coordinated cycle counts using handheld scanners and inventory tracking systems.
Office Assistant
NML
Elizabeth, NJ
02.2012 - 06.2014
- Managed employee time and attendance records, payroll documentation, and onboarding to ensure accurate and efficient office administration.
- Coordinated scheduling, filing, and daily administrative tasks to streamline NML office operations.
- Answered phones and greeted visitors, representing NML with professional front desk service.
- Prepared correspondence, reports, and internal documents to facilitate communication among NML staff and management.
Education
Fundamental Payroll Certification (FPC) -
RUN Powered by ADP (primary platform) -
ADP Workforce Now (limited training/exposure) -
SAP -
CRM case systems -
Microsoft Office -
Criminal Justice coursework -
Kean University
Union, NJSkills
- Garnishment processing
- Tax levy handling
- ADP RUN configuration
- Payroll administration
- Deduction setup
- Payroll processing
- Payroll regulation
- Payroll setup
PAYROLL & OPERATIONS EXPERTISE
Wage Garnishment Setup & Maintenance | Child Support & Creditor Orders | Tax Levies | Disposable Earnings Calculations | Multiple-Order Priority | Payroll Deduction Review | Multi-State Payroll Compliance | RUN Powered by ADP | Payroll Adjustments | Client Troubleshooting | Confidential Case Documentation | New-Hire Mentorship
Timeline
Client Support Consultant I
ADP
03.2026 - Current
Customer Service Representative
TransCore
08.2021 - 08.2022
Receiving & Inventory Control Supervisor
BJ's Wholesale Club
04.2019 - 06.2021
Office Assistant
NML
02.2012 - 06.2014
Fundamental Payroll Certification (FPC) -
RUN Powered by ADP (primary platform) -
ADP Workforce Now (limited training/exposure) -
SAP -
CRM case systems -
Microsoft Office -
Criminal Justice coursework -
Kean University