Najee' Victoria Williams
Nashville,TN
Summary
Detail-oriented professional with over 6 years of experience in healthcare support roles, combined with a strong background in customer service and office administration. Known for excellent communication skills, organization, and the ability to manage multiple tasks in fast-paced environments. Proven team player committed to delivering high-quality service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
Heart to Heart Mental Health
Richmond, Va
01.2023 - Current
- Coordinated schedules and appointments for staff and management.
- Assisted in preparing documents and reports for internal meetings.
- Trained new employees on office procedures and software usage.
- Helped maintain a safe, therapeutic, and supportive environment.
- Collaborated with care teams to ensure clients received appropriate resources and support.
Customer Service Representative
Maximus
Chester , VA
05.2024 - 01.2025
- Resolved customer inquiries using CRM software effectively.
- Assisted customers with technical issues and product information.
- Collaborated with team members to enhance service quality.
- Provided feedback to management on common customer concerns.
- Handled escalated complaints to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Dental Assistant / Front Desk Support
Dental Care At Cosby Village
Chesterfield, Virginia
12.2021 - 2025
- Performed patient check-ins, collected demographics, and updated insurance information to ensure accurate registration.
- Verified insurance eligibility, copays, deductibles, and coverage details for patient procedures.
- Assisted in patient care and comfort during dental procedures.
- Assisted with scheduling appointments, confirming visits, and managing a multi-provider calendar.
- Provided high-quality customer service, addressing patient concerns and explaining treatment plans and financial responsibilities.
- Completed data entry, chart updates, and documentation in electronic health record systems.
- Supported front desk administrative tasks such as answering phones, processing payments, and handling patient paperwork.
- Ensured compliance with HIPAA and office safety protocols.
Education
Meadowbrook High School
Chesterfield, VA06-2021
Dental Assistant Certificate -
Chesterfield County Technical Center
Chesterfield, VaSkills
- Patient registration and intake
- Insurance verification (PPO, HMO, Medicaid, private plans)
- Scheduling and appointment coordination
- Medical and dental terminology
- Billing support and claims assistance
- Customer service and conflict resolution
- Data entry and documentation
- HIPAA compliance
- Front desk operations
- Mental health support and crisis response
- Data entry
- Customer relationship management
Certification
- CPR/BLS
- HIPAA Training
- Dental Radiology
References
Available upon request.
Timeline
Customer Service Representative
Maximus
05.2024 - 01.2025
Administrative Office Assistant
Heart to Heart Mental Health
01.2023 - Current
Dental Assistant / Front Desk Support
Dental Care At Cosby Village
12.2021 - 2025
Meadowbrook High School
Dental Assistant Certificate -
Chesterfield County Technical Center