Najee Williams
Atlanta,GA
Summary
Experienced Operations Director with expertise in customer satisfaction and team performance. Collaborates with organizational leaders to establish business objectives and implement revenue growth strategies. Demonstrates success in developing scalable customer service operations and leveraging social media to foster customer relationships. Proven track record in designing customer-oriented programs and building high-performing service teams.
Overview
8
8
years of professional experience
Work History
Account Manger
AT&T Communications
03.2024 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
District Sales Manager
TCC Wireless
11.2020 - 03.2024
- Develop and implement sales strategies to increase market share and achieve revenue goals
- Analyze market trends and competitor activity to identify opportunities for growth and development
- Conduct regular performance evaluations of sales representatives to ensure productivity and identify areas for improvement
- Collaborate with cross-functional teams to identify and implement innovative sales strategies and initiatives
- Create a comprehensive training program for new and existing sales representatives to ensure they have the skills and knowledge needed to meet sales targets and provide excellent customer service
- Evaluate market data and industry reports to identify emerging trends and potential opportunities for expanding market share
- Manage and maintain inventory levels to meet customer demands and ensure stock availability for sales representatives.
- Grew YOY sales 15% by consistently meeting and exceeding quotas.
Entry Level Marketing Director
Five Star Cellular
07.2017 - 03.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and presented marketing plans and reports to CEO and shareholders.
- Managed marketing budget for maximium ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Associate Director of Retail Marketing
Athletes Foot
03.2017 - 02.2020
- Led teams of up to 150 personnel, supervising daily performance as well as training and improvement plans.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
Education
Master of Science - Business Operations Management
Savannah State University
Savannah, GA12-2020
Bachelor of Business Management And Administration -
Savannah State University
05.2017
Skills
- Sales Team Leadership
- Territory Management
- Project Management
- Analytical Thinking
- Coaching and Mentoring
- Operations Management
- Data Analysis
- Strategic leadership
- Client Relationship Management
- CRM Software
- Business development and planning
Accomplishments
- Achieved a 7% decrease in operational expenses through effectively implementation of inventory management program
- Improved operations efficiency by 10% with implementation of various process improvements.
- Increased sales by 35% by developing new marketing initiatives.
Timeline
Account Manger
AT&T Communications
03.2024 - Current
District Sales Manager
TCC Wireless
11.2020 - 03.2024
Entry Level Marketing Director
Five Star Cellular
07.2017 - 03.2020
Associate Director of Retail Marketing
Athletes Foot
03.2017 - 02.2020
Bachelor of Business Management And Administration -
Savannah State University
Master of Science - Business Operations Management
Savannah State University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
- Certified in Production and Inventory Management (CPIM) - APICS.
- Digital Marketing Certificate – American Marketing Association & Digital Marketing Institute.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsSimilar Profiles
Gabriel RamosGabriel Ramos
Manager OSP Design Engineer at AT&T CommunicationsManager OSP Design Engineer at AT&T Communications
Denise H. WilkersonDenise H. Wilkerson
Lead Technical Auditor-Finance Audit Services at AT&T CommunicationsLead Technical Auditor-Finance Audit Services at AT&T Communications
YOLANDA ROSALESYOLANDA ROSALES
Client Support Specialist / Project Manager at AT&T CommunicationsClient Support Specialist / Project Manager at AT&T Communications