Anna Godbee

• Conducted daily audits to ensure compliance and security standards
• Secured premises and personnel through property patrols, surveillance monitoring, and inspection of buildings and access points
• Prevented loss and damage by reporting irregularities, enforcing policies, and restraining trespassers
• Trained and onboarded new security personnel
• Managed scheduling for security staff
• Conducted interviews for new guard positions

Company Overview: Gulfstream

• Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings and access points
• Prevented loss and damage by reporting irregularities, enforcing policies, and denying entry to trespassers
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

• Secured premises and personnel by patrolling the property, monitoring surveillance equipment, and inspecting buildings and access points
• Prevented loss and damage by reporting irregularities, enforcing policies, and denying entry to trespassers

• Operated cash register and self-checkout stations while providing exceptional customer service
• Managed loading and unloading of goods
• Supervised and trained other cashiers, ensuring efficient operations
• Developed and maintained staff schedules
• Implemented branding strategies for merchandise at checkout stations and front-of-house displays

• Managed inventory and conducted Bill of Lading (BOL) check-ins
• Operated cash register, including opening and closing procedures
• Provided exceptional customer service and support for sales transactions
• Performed data entry tasks efficiently
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled incoming phone calls and answered questions from callers.
• Established and maintained standard office procedures to achieve demanding targets.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
• Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.