Najha M Coston

As a ( FMS ) Forms Management Specialist...

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Insure all packages are packed and shipped in a timely manner.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Monitored Inventory for the warehouse.
• Managed vendor accounts and processed supply orders.
• Corresponded with vendors through email, telephone, or postal mail.
• Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

• Prep Cafeteria for lunch and dinner; serve residents hot /cold foods and desserts. Make sure all areas are well stocked with utensils and supplies. Sanitize, mop and clean work stations high customer contact.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Packed merchandise into a tiffany’s box made sure labels and information matched slip before shipping it off, also tagged merchandise for retail stores around the world

• Greets & assists customers with shopping and purchases. Make sure store is kept clean with a professional appearance, heavy customer contact. Provide assistance with shipping, receiving filing invoices and making copies.