Najibullah Jawshan
Irving,TX
Summary
Adept at elevating customer experiences, I leveraged my expertise in CRM software and relationship building at Prospect Airport Services to significantly enhance client satisfaction. Skilled in both technical troubleshooting and fostering strong customer connections, I consistently exceeded service goals, driving repeat business through strategic problem resolution and effective communication. Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking. Demonstrated success in improving customer satisfaction ratings and streamlining processes for efficiency. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking and knowledgeable professional well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Prospect Airport Services
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints quickly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained strong call control and quickly worked through scripts to address problems.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Attended training sessions regularly to stay current on new products or services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Created reports detailing customer interactions for management review.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Cashier
Ahmadi group
08.2021 - 02.2025
- Built and maintained productive relationships with employees.
- Operated cash registers to process payments for goods and services.
- Informed customers of in-store promotions or pricing specials.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Verified that all coupons were valid prior to processing them into the system.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted customers with locating merchandise within the store.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
Administrative Assistant
Resolute Support Head Quarter
02.2020 - 02.2023
- Answering phones and greeting visitors
- Scheduling appointments and maintaining calendars
- Collecting and distributing mail
- Preparing communications such as memos, emails, invoices or reports
- Writing and editing letters, reports and instructional documents
- Creating and maintaining electronic and physical filing systems
- Managing accounts and performing basic bookkeeping
- Performing data entry and analysis
- Assisting with event planning and coordination
- Ordering and maintaining office supplies
- Processing expense reports
- Managing travel arrangements
- Decision-making skills to work autonomously and manage specific tasks
- Communication and collaboration skills to support personnel, management and clients
- Organizational skills to maintain order and ensure executives attend appointments and meet deadlines
- Writing skills to ensure emails, letters, documents and social media posts uphold the brand identity
- Familiarity with data entry software, such as Excel, Sheets or Typeform
- Proficiency in office software (Microsoft Office, Google Suite)
- Calendar and schedule management skills
- Knowledge of office procedures and equipment
- Familiarity with customer service principles
- Ability to handle confidential information responsibly
Education
Some College (No Degree) - Information And Communication Technology
CCNA Certificate
Bachelor of Arts - Language And Literature
Kabul University
01-2018
Skills
- Language proficiency
- Active listening
- Information verification
- Verbal and written communication
- Customer relationship management (CRM)
- CRM software
- Data entry
- Technical troubleshooting
- File management
- Team collaboration
- Customer service
- Typing speed
- Customer complaint resolution
- Documentation and reporting
- Problem resolution
- Relationship building
- Customer focus
- Inbound call management
Affiliations
Football
Languages
English
Full Professional
Persian
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Agent
Prospect Airport Services
03.2024 - Current
Customer Service Cashier
Ahmadi group
08.2021 - 02.2025
Administrative Assistant
Resolute Support Head Quarter
02.2020 - 02.2023
Bachelor of Arts - Language And Literature
Kabul University
Some College (No Degree) - Information And Communication Technology
CCNA Certificate
Education and Training
other,other
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