Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Najjah Miller

Suitland

Summary

To work so it can allow a career advancement using administrative, clerical and managerial skills. To utilize my exceptional organizational and leadership skills. To pay attention to detail and time management with written and verbal communication.

Very motivated and personable worker. Accomplished student at the age of 19, I conducted my very own Spanish extravaganza for an enrichment program for children ages 6-10. I am studying early childhood education and special education at Bowie State University. I employ positive behavior through my hard work and I can be creative. I am ambitious. Working in the food and beverage industry for over 8 years, I have acquired experience driving profitably through strategic growth. Fiercely competitive and able to handle complex situations. Worked in customer service for over 8 years and achieved making extremely high ratings wherever I am working.

Overview

17
17
years of professional experience

Work History

Contact Center Supervisor

Founding Farmers
05.2021 - Current
  • Created a positive work environment, fostering strong teamwork and agent engagement.
  • Supervised and tracked phone and email activity using various contact center applications and software tools.
  • Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
  • Reduced average handling time with effective coaching and feedback sessions for agents.

Bartender/Server

Duclaw Brewing Co.
08.2011 - 01.2014
  • Mastered classic cocktail recipes
  • Learned and developed inventory control
  • Mastered upselling to customers
  • Accurately and quickly calculate checks and make change
  • Effectively manage the bar area and team player

Spanish Coordinator

South Bowie Community Center
05.2010 - 01.2011
  • Coordinated fun and educational activities for elementary children for an after-school enrichment program
  • Conducted bilingual courses and taught basic and intermediate levels for my students

Cashier

Safeway
09.2007 - 01.2008
  • Handled cash drawer maintenance and had to pay attention to detail and codes
  • Strong mathematical skills if a customer handed the wrong change and the computer register could not compute what the change would be
  • Was responsible for handling checks, cash, and credit card

Education

early childhood education -

bowie state university
08.2012

surrattsville high school -

06.2007

Skills

  • Microsoft Word
  • Microsoft Excel
  • Highly organized
  • Fast learner
  • Problem solver
  • Proficient
  • Technical writing
  • Creative

Accomplishments

  • Completed training programs in customer service.
  • Managed to make the rating of the company I work for go higher based on my performance for the customers.
  • Increased business by giving an experience that most customers could not get anywhere else.
  • Successfully gained experience in management by taking inventory, stocking, and ordering items that I knew would sell.
  • Continuously awarded by my general manager or HR for outstanding results from the comments guests leave about my service.
  • Won the employee of the year on many occasions.

Timeline

Contact Center Supervisor

Founding Farmers
05.2021 - Current

Bartender/Server

Duclaw Brewing Co.
08.2011 - 01.2014

Spanish Coordinator

South Bowie Community Center
05.2010 - 01.2011

Cashier

Safeway
09.2007 - 01.2008

surrattsville high school -

early childhood education -

bowie state university
Najjah Miller