Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Sorto-Hernandez

Washington

Summary

Enthusiastic server with almost three years of experience in the food service industry.

Seizes the opportunity to improve professional performance. Performs well in a fast-paced

environment while prioritizing friendly and efficient service. Known for increasing guest

satisfaction scores through a keen ability to anticipate guest needs.

Overview

3
3
years of professional experience

Work History

Host

Founding Farmers
04.2022 - 12.2022
  • Welcome guests into the restaurant and checking them while using OpenTable or other similar softwares
  • Escorted guest to assigned dining or bar ares
  • Answered incoming guests calls and address guests inquires

Server/Food Runner/Host

Ruth’s Chris Steakhouse
04.2022 - 12.2022
  • Responsible for the flow of the line: receive orders from wait staff, relay them to the kitchen, monitor progress and ensure that the kitchen puts out the dishes according to the ticket’s specifications
  • Knowledge of appropriate table settings and service standards
  • Delivery of food to the guests ensuring that it is delivered promptly and of the proper temperature
  • Clean and set tables to restaurant standards
  • Recorded food and drink orders and served customer requests to the highest standards.
  • Maintained full product knowledge of menu and specials.
  • Made suggestions to customers based on preferences.
  • Committed member with other restaurant professionals to ensure customer satisfaction.
  • Always mindful of sanitation and safety considerations when handling food.

Host/Barback/Food Runner/Carryout Specialist

RPM Italian
12.2022 - 12.2024
  • Stock and replenish beer, wine, and liquor
  • Clean and sanitize beer taps and glasses
  • Maintain stock levels and order supplies when needed
  • Assist bar by preparing garnishes, refilling ice, and transporting supplies
  • Assist customers in finding desired beverages
  • Answered takeout orders and placed them into our POS system
  • Ensured that each guest the correct and complete order upon arrival to pick up the order
  • Assisted food delivery service such as Doordash and Uber eats by efficiently providing drivers with frequent updates on order status as well as providing them with the correct order and for the correct guest

Server

Charlie Palmer Steak
12.2022 - 12.2024
  • Presented and expertly described daily specials, enhancing guest dining experiences
  • Upsold premium wines and off-menu items, contributing to increased sales and guest satisfaction.
  • Maintained immaculate dining areas, anticipating and fulfilling guest needs promptly.
  • Executed fine dining service protocols, ensuring proper presentation of food and beverages.
  • Delivered exceptional service to VIP guests, creating memorable dining experiences.
  • Demonstrated extensive knowledge of food ingredients and wine pairings to enhance guest choices.
  • Managed multiple tables efficiently, ensuring a seamless 5-star dining experience for all guests.

Server

Busboys & Poets
12.2024 - Current

Education

High School Diploma -

High Point High School
Beltsville, MD
06.2016

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Bilingual in Spanish & English

Timeline

Server

Busboys & Poets
12.2024 - Current

Host/Barback/Food Runner/Carryout Specialist

RPM Italian
12.2022 - 12.2024

Server

Charlie Palmer Steak
12.2022 - 12.2024

Host

Founding Farmers
04.2022 - 12.2022

Server/Food Runner/Host

Ruth’s Chris Steakhouse
04.2022 - 12.2022

High School Diploma -

High Point High School

Similar Profiles

CREATE PROFILE