Najla Mawry
Dearborn Heights,MI
Summary
Passionate individual with over 10 years experience working with non government organizations and developmental training.
Overview
9
9
years of professional experience
Work History
Sales Representative
Xfinity
10.2014 - 03.2019
- Provide billing and technical support in a consultative customer service environment for multiple products ( video, internet, phone, home security) as well as supporting applications and technologies.
- Regularly meets retail sales goals by utilizing passion for technology, positive attitude, and genuine desire to meet customer needs.
- Provide billing and customer service applications and secure cash handling procedures.
- greet customer and ascertain what each customer wants or needs.
- Investigate customer needs and wants, describe and recommend merchandise and explain use, operation and care of merchandise to customer based on customer needs and desires.
- Handled inventory stock and requisition of new stock
ESL Instructor
Exceed Language Center
05.2013 - 03.2014
- Taught English as a second language to adults using the syllabus prescribed by the center, participated in teacher training workshops to gain new insight to creative approaches and effective methodologies.
Project Manager
Balqes Foundation
09.2010 - 03.2014
- Was responsible for the establishment of a training language Center.
- Job responsibilities included Developing the ESL educational process.
- Choosing curriculum and creating standard exams.
- Translation of center documents English-Arabic/ Arabic - English
- Managed a team of 10 employees including educational staff.
- Student placement testing,
- Organizing orientations and training sessions, as well as interviewing and evaluating possible instructors.
Education
GED -
Dearborn, MI01.2015
Skills
- Fluent in Arabic and English
- strong communication skills
- reliable
- dependable
Timeline
Sales Representative
Xfinity
10.2014 - 03.2019
ESL Instructor
Exceed Language Center
05.2013 - 03.2014
Project Manager
Balqes Foundation
09.2010 - 03.2014
GED -
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