KELTOUM NAJI

Customer Service

• Greet and engage customers in a friendly, professional manner.
• Assist customers in finding products, answering questions, and providing recommendations.
• Handle customer complaints or issues, ensuring customer satisfaction.
• Provide personalized service to ensure a positive shopping experience.

• Work collaboratively with other sales reps and management to achieve store goals.
• Share feedback or customer insights with the team to improve sales strategies.

• Promote store sales, special offers, and upcoming events to customers.
• Help organize in-store events or promotional activities,product demonstrations or seasonal sales.

• Legal Operations Optimization: Worked closely with legal departments to assess current operations, identify inefficiencies, and implement streamlined processes for document management, case tracking, and filing systems
• Processing legal documents for the Accounting department
• Leading a collection program for a B2B client
• Acting as liaison between the legal department and HR team and answering any service related questions
• Internal Audit Support: Assisted legal departments in preparing for internal audits, ensuring that all necessary documentation and compliance measures were in place.
• Budget and Resource Management: Led budgeting and resource allocation for legal projects, ensuring that resources were used efficiently and within budget constraints.

• Assisting with day to day operations of Hr team functions and duties
• Providing clerical and administrative support
• Coordinating Hr projects (meetings ,training, surveys…)
• Assisting in payroll preparation by providing relevant data ( absences information, leaves...)
• Processing documentation and preparing reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations Processing documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations
• Dealing with employee requests regarding human resources issues, rules, and regulations
• Communicate with public services when necessary
• Properly handle complaints and grievance procedures
• Coordinating communication with candidates and schedule interviews
• Conducting initial orientation to newly hired