Najma Baegzad
Wyoming
Summary
Results-oriented professional with 9 years of experience in the healthcare industry and 2 years in sales. Demonstrated success in project management and effective collaboration within remote work environments. Skilled in utilizing remote collaboration tools like Slack and Zoom. Efficiently handles multiple projects concurrently and consistently meets deadlines.
Overview
13
13
years of professional experience
Work History
Sales Agent
Bimbo
11.2023 - 02.2025
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Enhanced product knowledge through continuous training and professional development opportunities.
Medical Assistant
Mercy Health
12.2017 - 11.2023
- Communicated treatment protocols to patients, enhancing understanding of procedures.
- Provided guidance to patients on medication usage and dietary requirements.
- Performed phlebotomy and electrocardiograms.
- Leveraged Microsoft Word, Excel, PowerPoint to enhance operational efficiency.
- Ordering supplies
- Precepting/training
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with medical coding and billing tasks.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
Care Provider
Pine Rest
06.2016 - 10.2018
Customer Service
Goodwill Wyoming Store
02.2016 - 04.2016
Machine Operator
Amerikam
11.2013 - 08.2014
Quality Control
Hearthside
08.2012 - 04.2013
Cook
Qdoba
02.2012 - 08.2012
Education
CPR/BLS certified -
Trinity Health
01.2023
Registered Medical Assistant -
Grand Rapids Community Collage
01.2018
Certified Nurses Aid -
Goodwill industries
01.2016
Skills
- Organized
- Efficient
- Time Management
- Attention to detail
- Communication
- Problem solving
Timeline
Sales Agent
Bimbo
11.2023 - 02.2025
Medical Assistant
Mercy Health
12.2017 - 11.2023
Care Provider
Pine Rest
06.2016 - 10.2018
Customer Service
Goodwill Wyoming Store
02.2016 - 04.2016
Machine Operator
Amerikam
11.2013 - 08.2014
Quality Control
Hearthside
08.2012 - 04.2013
Cook
Qdoba
02.2012 - 08.2012
Registered Medical Assistant -
Grand Rapids Community Collage
Certified Nurses Aid -
Goodwill industries
CPR/BLS certified -
Trinity Health
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