Najma Basam
Simi Valley,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Ophthalmology West
Maryland, MD
12.2016 - 12.2020
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Explained policies and procedures to visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated company events with venues and advised staff of pertinent details.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed multi-line telephone system, directing calls to appropriate departments.
Crew Member
Chipotle
Maryland , MD
01.2015 - 11.2016
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Restocked kitchen supplies including food products and utensils.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Associate of Arts - Natural Sciences
Moorpark College
Moorpark, CA05-2022
Skills
- Call Routing
- Inventory Control
- Project Management
- Correspondence typing
- Front Office Management
- Office Administration
- Appointment confirmation
- Customer Service
- Guest Relations
- Customer assistance and interaction
- Meeting Arrangements
- Staff Management
- Hospitality services
Languages
English
Professional
Urdu
Full Professional
farsi
Full Professional
Timeline
Front Desk Receptionist
Ophthalmology West
12.2016 - 12.2020
Crew Member
Chipotle
01.2015 - 11.2016
Associate of Arts - Natural Sciences
Moorpark College
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