Najma Hassan
Minneapolis,MN
Summary
I would like you to be an organized and trustworthy applicant who excels at handling several responsibilities while maintaining an optimistic outlook. Ability to accept more responsibility to achieve group objectives.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Sps Commerce
09.2023 - Current
- Tracked consumer requests that were submitted through the support desk ticketing system
- Provided remote assistance for PCs, printers, and other computer-related equipment
- Identified and fixed software and hardware issues
- Provided specialized technical guidance to clients and coworkers
- Improved system performance by identifying issues and suggesting solutions.
Customer Service Associate
Walgreens
06.2023 - 07.2024
- Served clients with exceptional customer service in a hectic contact center setting
- Promptly answered questions and resolved problems for clients
- Followed up with clients to ensure their happiness and address any problems
- Improved sales at the business thanks to a knowledgeable staff and a positive outlook
- Demonstrated strong communication skills while communicating with consumers over the phone, via email, and in person
- Recorded details of questions or complaints to keep track of customer interactions and transactions.
Election Judge
City of Lakes
11.2022 - 03.2024
- Prepared thorough reports on the election's proceedings, outcomes, and any irregularities discovered
- Controlled computerized voting equipment in accordance with set procedures, resolving technical problems as they arose
- Gave poll officials advice on how to keep voting sites orderly while reducing disturbances
- Kept thorough call logs and recordings of radio broadcasts
- Handled radio communication traffic both in and out of the office with efficiency
- Communicated succinctly and precisely to cut down on mistakes and give comprehensive dispatch data.
Daycare Worker
Step up
01.2021 - 05.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained child-friendly environment with access to outdoor activities.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
KRSM Radio
Najma
06.2021 - 08.2021
- Answered questions from the general public or other organizations with great customer service.
encouraged a professional work atmosphere by following the guidelines, rules, and regulations of the department.
increased efficiency in communication by coordinating radio dispatch for several departments.
shown the ability to multitask while concurrently controlling many radio channels without sacrificing communication quality.
Education
High School Diploma -
Ubah Medical Academy High School
Hopkins, MN06.2024
Skills
- Tracking and Documentation
- Data Security
- Technical Support
- Hardware upgrades
- Excellent Communication
- Customer service expert
- Positive attitude
- Problem solver
- Active listener
- Supervise
Additional Information
- Possess strong organizational skills which enable efficient workflow management processes.
- Long-term strategy consisting of certain actions or responsibilities that assist you progress toward a new job or preferred vocation.
- It often consists of a sequence of similar tasks or responsibilities that offer increasing degrees of responsibility, skill development etc.
Awards
- Attendance
- Gold honors for achievements
Extracurricular Activities
ACT prep club
Languages
somali
Full Professional
English
Full Professional
Timeline
Help Desk Technician
Sps Commerce
09.2023 - Current
Customer Service Associate
Walgreens
06.2023 - 07.2024
Election Judge
City of Lakes
11.2022 - 03.2024
KRSM Radio
Najma
06.2021 - 08.2021
Daycare Worker
Step up
01.2021 - 05.2022
High School Diploma -
Ubah Medical Academy High School
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