Najma Mohamed
Hopkins,MN
Summary
Dedicated professional with a strong background in diverse customer-focused roles, equipped with excellent communication skills and a proven track record of resolving issues promptly and efficiently. Proficient in leveraging technology to enhance the customer experience. Seeking a client support role to utilize skills in providing exceptional service and maintaining customer satisfaction.
Overview
4
4
years of professional experience
Work History
U.X Research Designer
U.S Bank
01.2020 - 05.2021
- improved user experience by applying design thinking, making sure the mobile app fulfilled user requirements.
Optum Intern
Optum
08.2018 - 07.2019
- Developed a Voicemail Assistant tool, showcasing problem-solving abilities in aiding nurse transcription support.
Young Professional
Genesys Works
06.2018 - 08.2018
- Enhanced communication skills and problem-solving abilities through intensive training
- Acquired proficiency in technology, including Excel, to address diverse business needs.
Teacher's Aid
Sunshine Daycare
10.2017 - 03.2018
- Cultivated positive relationships with preschool students and encouraged confidence-building activities
- Assisted in daily activities, demonstrating patience and attentiveness.
Education
Bachelor's Degree- Business Administration- Entrepreneurship -
University of St Thomas
05.2023
Associates Degree in Liberal Arts -
University of St Thomas
05.2021
Skills
- Exceptional customer service skills with focus on client satisfaction
- Proficient in Microsoft Office Suite and leveraging technology for improved service delivery
- Strong problem-solving and communication abilities in diverse environments
- Bilingual: Somali and English
- Project Management
- Project Management
Timeline
U.X Research Designer
U.S Bank
01.2020 - 05.2021
Optum Intern
Optum
08.2018 - 07.2019
Young Professional
Genesys Works
06.2018 - 08.2018
Teacher's Aid
Sunshine Daycare
10.2017 - 03.2018
Bachelor's Degree- Business Administration- Entrepreneurship -
University of St Thomas
Associates Degree in Liberal Arts -
University of St Thomas
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