Nakachia Murphy
Garland,NC
Summary
Registered Behavior Technician experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Offers skills in task prioritization and task management.
Overview
9
9
years of professional experience
Work History
Branch Operations Manager
Southern Bank
Garland, NC
04.2022 - Current
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Trained employees on proper procedures and strategies to improve productivity.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
Customer Service Representative
Southern Bank
Garland, NC
12.2020 - 04.2022
- Went above and beyond with service to promote loyalty and support bank goals.
- Performed account maintenance.
- Cross-sold credit cards, loans and other bank products.
- Educated customers on online banking and mobile banking applications.
- Established rapport with new clients to increase satisfaction and loyalty.
- Reached out to existing bank customers and offered personalized support for different needs.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Teller Supervisor
Southern Bank
Garland, NC
03.2017 - 12.2020
- Promoted bank's products and services by consistently cross-selling to customers.
- Monitored and verified suspicious activity on customer accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Trained new hires on customer service policies and procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Examined tellers' reports of daily transactions for accuracy.
Bank@Work Advisor
Southern Bank
Southeastern NC
11.2021 - Current
- Current Bank@Work financial wellness advisor for eight Southern Bank branches.
- Coordinate, train, and motivate branch staff members on all Bank@Work products and benefits.
- Plan, implement, and provide on site Bank@Work financial wellness presentations on job sites, schools, churches, and trade shows.
- Active community liaison, volunteering for various events providing Bank@Work financial wellness educational tools.
- Create and cultivate new relationships with commercial customers and their staff. Providing ongoing support as they navigate their new Bank@Work checking and savings accounts.
- Coach commercial business owners with tools to ensure employee retention with financial wellness education.
- Open accounts on site during Bank@Work presentations and follow up with customers to ensure they receive ongoing financial wellness support.
Education
Criminal Justice Diploma - Criminal Justice
Sampson Community College
Clinton, NCUnion High School
Clinton, NC05-1999
Skills
Sales Expertise
Employee Development
Staff Management
Goals and Performance
Operational Efficiency
Cash Handling
Customer Loyalty
Community Relations
Financial Wellness Bank@Work
nCINO
Timeline
Branch Operations Manager
Southern Bank
04.2022 - Current
Bank@Work Advisor
Southern Bank
11.2021 - Current
Customer Service Representative
Southern Bank
12.2020 - 04.2022
Teller Supervisor
Southern Bank
03.2017 - 12.2020
Criminal Justice Diploma - Criminal Justice
Sampson Community College
Union High School