NAKAIHA FOSTER
Suffolk,USA
Summary
Patient Care Specialist with hands-on experience coordinating patient flow, scheduling procedures, and managing Epic documentation to reduce no-shows and administrative delays. Skilled at insurance authorization, front-desk intake, and triaging clinical messages to keep providers focused on care. Seeking to apply strong communication and organizational skills to support a high-volume clinical team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Sentara Comprehensive Weight Loss Solutions
Norfolk
12.2025 - Current
- Collected patient histories and updated Epic charts before appointments to accelerate clinician workflow.
- Answered high-volume clinic phone lines, triaged appointment requests, and scheduled follow-ups in Epic.
- Coordinated same-day referrals with surgical schedulers and confirmed patient paperwork prior to visits.
- Processed insurance authorizations and uploaded payer responses into the EMR to clear procedure holds.
- Scheduled pre-op appointments and coordinated with surgical schedulers to confirm operative timelines.
- Maintained accurate appointment logs and updated Epic scheduling to reduce no-shows and rescheduling conflicts.
- Checked patients in at front desk, verified IDs and insurance cards before chart access.
- Triaged incoming patient messages in the portal, routing clinical questions to appropriate providers.
Medical Office Assistant
Richmond Urgent Care
Richmond, VA
01.2025 - 08.2025
- Scheduled patient appointments, tests, and procedures in computerized scheduling system.
- Provided customer service to patients in a professional manner, demonstrating strong interpersonal communication abilities.
- Answered incoming calls and provided patients with requested information in a professional manner.
- Ensured that all calls were answered promptly and professionally within designated time frames.
- Scheduled diagnostic tests for patients according to physician orders.
- Answered inquiries from patients regarding billing issues or other administrative matters.
- Greeted visitors warmly while verifying their identity and purpose of visit.
- Communicated with patients regarding test results and follow-up care.
- Managed daily appointment scheduling tasks while maintaining organized records of client visits.
Coach/Program Mentor
Fit 4 Kids
Richmond, VA
01.2025 - 05.2025
- Created and implemented new drills to increase team performance.
- Provided guidance and support to clients in overcoming obstacles and achieving success.
- Developed team-building exercises to promote unity and collaboration.
- Helped create a positive, fun, and safe space for middle school girls to be physically active, build confidence, and explore leadership.
- Coached team and individual sports while emphasizing body positivity, self-expression, and fearless participation.
- Encouraged curiosity and healthy habits through hands-on nutrition lessons, food tastings, and wellness challenges.
Health Science Shadowing Intern
VCU Health Hub
Richmond, VA
08.2024 - 12.2024
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Developed presentations and organized events to promote products or services.
- Increased efficiency in the clinic by managing appointment schedules and handling phone inquiries from patients and family members.
- Participated in workshops and training sessions to continuously enhance knowledge of industry advancements and best practices.
- Facilitated interdisciplinary collaboration, fostering strong working relationships with colleagues across different departments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Answered phones promptly, took messages accurately, and directed calls as needed.
- Troubleshot technical issues with computers, printers, copiers, scanners, utilizing problem-solving skills.
- Provided excellent customer service and support to students, faculty, and staff in person, by phone, and via email.
Summer Assistant Childcare Provider
Ms.D Home DayCare
Suffolk, VA
06.2023 - 08.2023
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps. Read books aloud to small groups or individual children.
- Monitored children's progress through ongoing assessments of their abilities and interests.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Helped develop motor skills through active playtime activities like running, jumping.
- Sanitized toys and tables to maintain clean, safe environment.
- Secured indoor and outdoor premises to protect children.
Education
Bachelor of Science (B.S.) - Health Science
Virginia Commonwealth University
Richmond, VA, US01-2025
High School Diploma - undefined
King's Fork High School
Suffolk, VA01-2021
Skills
- Building relationships, Problem-solving, HIPAA regulations, Appointment scheduling, Patient scheduling, Multitasking and organization, Medical terminology, Phone and email etiquette, Customer service excellence, Effective communication, Billing and coding, Computer skills, Medical reception, Organization and multitasking, Data entry, Office administration, Flexible schedule, Epic training, Adaptability, Team collaboration, Empathy, Time management
Certification
- Certified Revenue Cycle Representative (CRCR), July 2028
Timeline
Patient Care Specialist
Sentara Comprehensive Weight Loss Solutions
12.2025 - Current
Medical Office Assistant
Richmond Urgent Care
01.2025 - 08.2025
Coach/Program Mentor
Fit 4 Kids
01.2025 - 05.2025
Health Science Shadowing Intern
VCU Health Hub
08.2024 - 12.2024
Summer Assistant Childcare Provider
Ms.D Home DayCare
06.2023 - 08.2023
High School Diploma - undefined
King's Fork High School
Bachelor of Science (B.S.) - Health Science
Virginia Commonwealth University