Nakaiya Platt
Metro Transit
Katy
5
years of professional experience
Safety-focused operator with a proven track record in high-pressure environments. Known for strong communication and interpersonal skills, contributing to team success and enhanced people experiences. Ready to support continuous improvement in public services.
Work History
Transit Bus Operator
6 Months- Operated transit buses safely while adhering to schedules and route plans.
- Monitored passenger behavior to ensure safety and comfort during rides.
- Conducted pre-trip inspections to verify bus functionality and compliance with safety standards.
- Assisted passengers with inquiries, providing information about routes and schedules efficiently.
- Adapted quickly to changes in routes or schedules, ensuring minimal service disruptions.
Chemical Loader
2 Years- Operated chemical loading equipment to ensure accurate and efficient material transfer.
- Conducted safety inspections of loading areas, adhering to OSHA regulations and best practices.
- Collaborated with team members to optimize loading processes, reducing downtime and increasing throughput.
- Maintained accurate documentation of chemical inventories and loading procedures for regulatory compliance.
- Trained new employees on proper handling techniques and safety protocols for chemicals.
- Monitored environmental conditions during loading operations to prevent spills or contamination events.
Customer Service Representative
2 Years 7 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and maintaining service excellence.
- Documented customer interactions in CRM system, enhancing record accuracy and retrieval efficiency.
- Collaborated with teams to streamline processes, improving response times for customer requests.
- Analyzed customer feedback trends to identify areas for service improvement and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Sciences
Skills
Adaptive decision making
Emergency procedures
Punctuality
Safety-focused
Situational awareness
Communication and interpersonal skills
Affiliations
Sigma Gamma Rho Sorority
Timeline
Transit Bus Operator
Metro Transit
02.2026 - CurrentRead More
Chemical Loader
Austin Industrial
02.2024 - 02.2026Read More
Customer Service Representative
UnitedHealthcare
07.2021 - 02.2024Read More
Prairie View A&M University
Bachelor of Science from Health Sciences
Read More