Nakari Coleman
Tulsa
Summary
Proactive professional known for exceptional communication and client-centric solutions. Experienced in managing B2B relationships and driving engagement through effective outreach strategies. Committed to leveraging expertise to foster partnerships and enhance program effectiveness.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Case Management Specialist
Muscogee Creek Nation
Jenks
06.2025 - Current
- Conducted discovery-style conversations weekly to assess needs, barriers, and solution alignment.
- Engaged directly with the business community, developing over 20 job placement and partnership opportunities.
- Represented the organization professionally in employer meetings, outreach events, and partner discussions.
- Educated prospects and participants on value-based solutions, improving adoption, and engagement.
- Maintained accurate case records, logs, and activity tracking for over 70 accounts, supporting reporting and compliance.
Service Coordinator
Muscogee Creek Nation
Okmulgee
08.2024 - 06.2025
- Built and maintained B2B relationships with external partners and service providers.
- Generated new opportunities through outbound calls, emails per week via phone, email, and networking.
- Nurtured relationships to convert engagement into active participation, contributing to a 50% increase in program utilization.
- Tracked and reported weekly performance metrics and activity KPIs, consistently meeting or exceeding target quotas.
Counselor
Muscogee Creek Nation
Okmulgee
01.2023 - 08.2024
- Conducted eligibility and needs assessments weekly, identifying client goals, and aligning appropriate solutions.
- Managed onboarding and ongoing engagement for 150+ active clients, maintaining consistent communication and follow-up.
- Resolved client conflicts, objections, and compliance issues, retaining 97% of at-risk accounts.
- Performed 10 or more home visit assessments per month to strengthen relationships and drive resolution.
- Maintained accurate documentation and reporting using Microsoft Office tools, ensuring 100% data accuracy.
Education
Associate of Applied Science - Business Administration
Oklahoma State University IT
Okmulgee, OK12-2025
Skills
- Business development
- Client engagement
- Performance tracking
- Microsoft Office
- B2B background
- CRM management
- Product knowledge
- Lead generation
- Needs assessment
- Data analysis
Certification
Technical Sales - Careerist
Timeline
Case Management Specialist
Muscogee Creek Nation
06.2025 - Current
Service Coordinator
Muscogee Creek Nation
08.2024 - 06.2025
Counselor
Muscogee Creek Nation
01.2023 - 08.2024
Associate of Applied Science - Business Administration
Oklahoma State University IT