Hi, I’m
Nakari Martin
Hyattsville,MD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished to skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty.
Overview
3
years of professional experience
Work History
South Block
Assistant Store Manager
08.2022 - Current
Job overview
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Taguapan Bakery
Customer Service Cashier
10.2021 - 01.2022
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Hospital Adventista De Venezuela
Front Desk Medical Receptionist
04.2021 - 10.2021
Job overview
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Universidad Yacambu, Venezuela
from Psychology
2026
Instuto Metropolitano Adventista, Venezuela
High School Diploma
07.2021
Skills
- Problem-Solving
- Customer Service
- Time Management
- Hiring and Training
- Staff Scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Store Manager
South Block
08.2022 - Current
Customer Service Cashier
Taguapan Bakery
10.2021 - 01.2022
Front Desk Medical Receptionist
Hospital Adventista De Venezuela
04.2021 - 10.2021
Universidad Yacambu
from Psychology
Instuto Metropolitano Adventista
High School Diploma
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