NaKeda Cobb
Selma,AL
Summary
Dynamic Customer Service Representative with proven expertise at Lincare Holdings, Inc. Skilled in problem resolution and active listening, I excelled in enhancing customer loyalty through empathetic complaint resolution. Recognized for improving user experience and fostering relationships, I effectively managed escalated calls, ensuring satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lincare Holdings Inc.
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Sagility
01.2021 - 12.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assembler
Dewell and Decor
06.2019 - 01.2021
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Education
High School Diploma -
Dallas County High
Plantersville, AL05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Payment processing
- Scheduling
Timeline
Customer Service Representative
Lincare Holdings Inc.
01.2023 - Current
Customer Service Representative
Sagility
01.2021 - 12.2022
Assembler
Dewell and Decor
06.2019 - 01.2021
High School Diploma -
Dallas County High
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