Nakee Martinez Kehoe

• Worked productively in fast-moving work environment to process large volumes of claims.
• Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
• Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
• Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
• Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.
• Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.

• Provided exceptional customer service, addressing concerns and resolving issues promptly.
• Enhanced team morale by providing support and assistance during peak delivery periods.
• Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
• Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Directed dispatching, routing, and tracking of a minimum 20 fleet vehicles.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
• Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
• Applied knowledge of electronics products to educate prospects and customers.
• Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
• Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.

Graduated

Still Attending