Nakeisha Carrasquillo
Dallas,TX
Summary
Very diligent and ambitious worker with a background in banking and management. I am a driven and dependable candidate successful at managing multiple priorities with a positive attitude. Consistently able to meet goals and set customer service standards, I am ready and eager to tackle new challenges in a position where my experience and quality service is valued.
Overview
6
6
years of professional experience
Work History
Guest Experience Expert
The Ritz Carlton
11.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and spirits promptly with focused attention to customer needs throughout the Club Lounge's 5 daily presentations; Breakfast, Lunch, Tea Time, Dinner and Dessert.
- Demonstrated strong multitasking skills by managing 13 tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members
- Maintained high level of professionalism and discretion when dealing with illustrious guests.
- Assisted in training new hires, providing guidance on Lounge standards, best practices and Forbes Travel Guide Five Star Service.
- Handled guest complaints with tact and empathy, resulting in successful conflict resolution and maintained consistent positive customer feedback.
- Organized special events and amenities for guests, promoting memorable, "Wow" moments during their stays.
- Utilized knowledge of local attractions to assist guests in planning, enhancing their overall experience.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels and placing orders.
Associate Banker
JP Morgan Chase
09.2023 - 11.2023
- Acted as front-line, first point of contact for clients consistently illustrating brand culture.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Supported branch management and Private Client Bankers with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk by adhering to bank policies, procedures, and regulatory requirements during transactions, account opening's and opening and closing procedures.
Anti Money Laundering Business Analyst
First National Bank Texas
06.2022 - 09.2023
- Keep accurate review of Anti-Money Laundering alerts through Verafin with appropriate written decisioning
- Analyze customer records and transactions to identify suspicious activity
- Work directly with the Department Manager to achieve department productivity and goals
- Assist in the development of analytical tools and systems to ensure accuracy and efficiency of data analysis
- Developed and maintained a risk-based approach to AML compliance.
Lobby Ambassador
First National Bank Texas
01.2022 - 06.2022
- Acted as the first point of contact for customers conducting bank business
- Maintained a clean and inviting lobby area, ensuring all areas were well-stocked and organized
- Assisted with promotions and special events such as the grand opening of our Headquarters location, providing information and hospitality to customers and guests
- Handled all incoming and outgoing correspondences, ensuring efficient delivery of mail and packages.
Assistant Branch Manager
First National Bank Texas
10.2020 - 04.2021
- Assisted in supervising and evaluating the performance of 6 bank employees, providing guidance and support
- Collaborated with senior bank manager to develop and implement sales and marketing strategies to achieve branch targets
- Oversaw daily operations in place of Branch Manager to ensure compliance and high levels of productivity
- Investigated and resolved customer complaints and inquiries escalated to me in a timely and effective manner.
Branch Supervisor
First National Bank Texas
12.2019 - 10.2020
- Provided customers with high level of service, privacy and confidentiality while handling their banking needs
- Assisted front line staff with teller work, helping resolve customer difficulties/complaints and managing larger transactions
- Trained new hires and aided in their development by helping them establish and monitor their goals
- Assessed personnel performance and implemented incentivized challenges to drive productivity and team-building activities to boost morale.
Bilingual Personal Banker
First National Bank of Texas
04.2019 - 12.2019
- Provided bank services to a diverse customer base, including a large Spanish speaking population
- Assisted customers in opening new accounts and applying for loans as well as educating clients on the usage of technology self-service options
- Cross sold bank products and services
- Processed transactions including loan payments, deposits, withdrawals, transfers, and cashing checks
- Process western union wires and cash advances.
Fine Jewelry Sales Associate
Sears
07.2018 - 03.2019
- Assisted customers with their jewelry selections, ensuring a pleasant shopping experience
- Educated customers on jewelry trends and styles
- Maintained showcases and station cleanly and organized
- Upsold warranties and purchase add-ons to drive sales revenue and achieve targets
- Utilized bilingual skills to help other associates enroll Spanish-speaking customers in credit cards and financing whenever needed
- Participated in various inventory counts.
Education
High School Diploma -
Killeen High School
06.2018
Skills
- Leadership
- Patience and Composure
- Exceptional Communicator and Problem Solver
- Forbes Travel Guide Five-Star
Accomplishments
Worked in tandem with The Ritz Carlton team awarded the Forbes Travel Guide Five-Star for 2024.
Additional Information
Forbes Travel Guide Five-Star
Languages
Spanish
Native or Bilingual
Timeline
Guest Experience Expert
The Ritz Carlton
11.2023 - Current
Associate Banker
JP Morgan Chase
09.2023 - 11.2023
Anti Money Laundering Business Analyst
First National Bank Texas
06.2022 - 09.2023
Lobby Ambassador
First National Bank Texas
01.2022 - 06.2022
Assistant Branch Manager
First National Bank Texas
10.2020 - 04.2021
Branch Supervisor
First National Bank Texas
12.2019 - 10.2020
Bilingual Personal Banker
First National Bank of Texas
04.2019 - 12.2019
Fine Jewelry Sales Associate
Sears
07.2018 - 03.2019
High School Diploma -
Killeen High School
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