MARIA JUAREZ
Arlington,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Guest Experience Expert
Gaylord Texan Resort & Convention Center
11.2024 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Handled customer complaints to satisfy and retain guests.
Administrative Assistant
All American Doors & Docks
05.2022 - 09.2024
- Create and maintain filing system
- Create monthly payables report
- Coordinate meetings, including material preparation
- Handle incoming calls and correspondence, directing inquiries appropriately
- Miscellaneous tasks
Client Care and Data Entry
Wells Fargo Auto
01.2020 - 05.2022
- Transcribe client data from physical document to digital document
- Collect and report customer complaints and inquiries
- Organize and maintain all data entries, complaints, and reports
- Assist and resolve customer complaints and issues
- Maintain a low margin error
- Collaborate with various departments to ensure all issues are addressed and resolved quickly
Sales Manager
American Eagle Outfitters
07.2016 - 12.2019
- Responsible for creating and implementing sales strategies
- Producing weekly reports on store sales, compensation, and leverage
- Collaborated with sales associates to improve customer experience
- Maintaining high product presentation standard
- Reached and exceeded yearly sales goals
- Contributed to our Store Manager's success in winning Store Manager of the Year in 2017
Education
Bachelor's of Interdisciplinary Arts and Design -
University of North Texas
Denton, TX05-2025
Associates of Arts -
Tarrant County College
Arlington, TX05.2021
Skills
- Data Entry
- Data Analysis
- Research
- Tech Proficiency
- Collaborative Work
- Creativity
- Leadership
- Upselling Strategies
- Brand Representation
- Exceptional Communication
- Cross-functional Coordination
Timeline
Guest Experience Expert
Gaylord Texan Resort & Convention Center
11.2024 - Current
Administrative Assistant
All American Doors & Docks
05.2022 - 09.2024
Client Care and Data Entry
Wells Fargo Auto
01.2020 - 05.2022
Sales Manager
American Eagle Outfitters
07.2016 - 12.2019
Bachelor's of Interdisciplinary Arts and Design -
University of North Texas
Associates of Arts -
Tarrant County College
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