Nakeisha Colquitt
Ruston,LA
Summary
Proven track record in enhancing productivity and customer satisfaction at LA United Methodist Children's Home through expert quality assurance and dynamic team leadership. Skilled in analytical thinking and relationship building, I've driven process improvements and fostered a culture of excellence, significantly impacting both team efficiency and client relations without exceeding a numerical percentage.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
LA United Methodist Children's Home
Ruston, LA
08.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Updated inspection journals and daily summary logs with quality-related data.
- Promoted adherence to quality standards by educating personnel on quality control.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
Lead Supervisor
LA Methodist Children's Home
Ruston, LA
02.2021 - Current
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Mental Health Professional
Superior Counseling LLC
Ruston, LA
02.2014 - 10.2016
- Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Provided clients with recommendations to community resources.
- Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
- Documented client progress in confidential files.
- Collaborated with interdisciplinary teams to create holistic care plans for patients, addressing both mental and physical health needs.
- Maintained strong working relationships with community organizations to facilitate referrals and provide comprehensive resources for clients'' ongoing care needs.
- Performed client assessments and developed treatment plans.
- Streamlined clinical documentation processes, maintaining accurate records while reducing time spent on paperwork tasks.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Education
Master of Science - Criminal Justice
Grambling State University
Grambling, LA12.2010
Skills
- Detail Oriented
- Quality Assurance
- Analytical Thinking
- Problem-solving skills
- Team Collaboration
- Customer Service
- Quality Management Systems
- Documentation And Reporting
- Relationship Building
Timeline
Quality Assurance Specialist
LA United Methodist Children's Home
08.2022 - Current
Lead Supervisor
LA Methodist Children's Home
02.2021 - Current
Mental Health Professional
Superior Counseling LLC
02.2014 - 10.2016
Master of Science - Criminal Justice
Grambling State University