Marissa Ottman
Macon,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Remote industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Credit Card Customer Service Representative
AnswerFirst Remote
Macon, GA
06.2023 - 02.2024
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Updated databases with new and modified customer data.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Customer Service Representative
Teleperformance
Macon, GA
02.2022 - 12.2023
- Answer inbound calls and assist customer with their needs.
- Transfer calls & document information.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Northeast High School
Macon, GA05-2024
Skills
- Upselling strategies
- Customer Relations
- Payment Processing
- Policy Adherence
- Complaint resolution
- Call handling
Timeline
Credit Card Customer Service Representative
AnswerFirst Remote
06.2023 - 02.2024
Customer Service Representative
Teleperformance
02.2022 - 12.2023
High School Diploma -
Northeast High School
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