Nakeisha Kitchens

• Greet and assist patients in person and by phone, ensuring a welcoming and professional experience
• Schedule, confirm, and reschedule appointments for multiple providers
• Verify insurance eligibility, benefits, and referrals prior to visits
• Accurately enter and update patient information in EHR systems
• Collect copays and outstanding balances while maintaining patient confidentiality
• Collaborate with clinical staff to support efficient patient flow

Managed high call volumes and patient inquiries with professionalism and empathy

• Maintained organized medical records and patient files

• Assisted with check-in/check-out and daily front-office operations