Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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NAKEISHA LEAK
Open To Work
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NAKEISHA LEAK

Greensboro,NC

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Staff AssistantAdministrative Assistant/Business ManagerTeam Lead-Supervisor-Administrative Assistant to the Director of Medical OncologyMedical SecretaryPatient Financial Representative

Work Type

Full TimeContract WorkSeasonal Work

Location Preference

On-SiteHybridRemote
Location: Greensboro, NCBurlington, NCHigh Point, NCMebane, NCGraham, NC
Open to relocation: Yes

Minimum Desired Compensation

$25/hr

Important To Me

Work-life balanceCareer advancementHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leave4-day work week

Summary

Motivated professional skilled in calendar management and client communication. Expertise in streamlining office procedures to enhance efficiency and optimize workflows. Committed to delivering quality results and adapting to dynamic work environments while supporting team productivity.

Overview

18
18
years of professional experience

Work History

Staff Assistant

Duke University-GU/Medical Oncology
Durham, NC
04.2018 - 07.2026
  • Coordinated schedules for faculty and staff, maximizing time management and resource allocation.
  • Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
  • Streamlined office procedures to enhance operational efficiency and minimize administrative delays.
  • Submitted reimbursements post-travel meetings and assisted with patient appointments, optimizing workflow and enhancing patient experience.
  • Supported daily operations with efficient task management, contributing to overall office productivity and organization.
  • Assisted in developing departmental communications, maintaining clarity and consistency across platforms.

Administrative Assistant/Business Manager

Circle of Daughter's Adult Family Care Home
Durham, NC
09.2008 - 03.2023
  • Supervised employees through hiring, training, and evaluations to enhance team capability.
  • Conducted budget reporting, including documentation and payroll review to ensure financial accuracy.
  • Coordinated scheduling and management of resident care activities to optimize service delivery.
  • Developed and maintained filing systems for confidential client records.
  • Completed MARs for tracking client activity goals and learning behaviors.

Team Lead-Supervisor-Administrative Assistant to the Director of Medical Oncology

Duke Multidisciplinary Breast Program, DUMC
Durham, NC
10.2017 - 04.2021
  • Supervised daily performance of 3 administrative assistants, including conducting end-of-year evaluations to support team development.
  • Coordinated travel arrangements, managed calendars, and scheduled Zoom and WebEx meetings to enhance team collaboration.
  • Use independent judgment to plan, prioritize, and organize diversified workload for office efficiency.
  • Handled a diverse group of external callers and visitors, along with internal contacts at all levels of the organization.
  • Maintained a professional, skillful service-oriented working relationships with senior leadership, patients, physicians, co-workers and employees.
  • Revised provider's bio sketch for compliance and accuracy, ensuring up-to-date information for stakeholders.
  • Organize/Setup weekly Tumor Board conferences
  • Reviewed and analyzed data to support various projects and tasks.
  • Clear travel expenses to specific fund codes using Duke Concur

Medical Secretary

Duke Hematologic Malignancies/Adult Bone Marrow Transplant, DUMC
Durham, NC
06.2012 - 10.2017
  • New patient scheduling
  • Scheduling appointments in EPIC
  • Established (Return) patient scheduling
  • Gathering appropriate outside medical documentation
  • Submitting diagnostic pathology for review
  • Submitting radiology CDs for uploading into PACS
  • Create referral as appropriate
  • Updating patient care teams accordingly
  • Communicating appointment details with referring provider and patient
  • Bump Lists (rescheduling appointments due to clinic closings)
  • Rescheduled appointments per MD/APP instructions
  • Facilitated communication through various channels, enhancing information flow between patients and healthcare providers.
  • EPIC InBasket communication with providers
  • MyChart communication with patients
  • Routing clinic notes/discharge summaries to external providers
  • Referring patients to internal and external providers
  • Medical record requests
  • Scanning outside records/documents for uploading into EPIC
  • Appropriate labeling, maintaining a log of scanned records
  • Triaging incoming calls and route to appropriate party
  • Communicated messages to providers via InBasket and email, ensuring timely delivery of important information.
  • Delivered exceptional customer service in healthcare settings
  • EPIC Work Queues
  • Timely completion of tasks sent via Heme Malig Pool
  • Monitoring and timely completion of referrals in the Heme Malig referral queue-routing incorrect referrals to appropriate disciplines when necessary
  • Monitoring and timely completion of referrals in the Heme Malig referral queue-routing incorrect referrals to appropriate disciplines when necessary

Patient Financial Representative

Wake Med Hospital
Raleigh, NC
06.2008 - 05.2012
  • Managed patient billing inquiries, ensuring accurate resolution of financial concerns.
  • Facilitated insurance verification processes, enhancing patient access to services and improving overall service delivery.
  • Supported collections efforts, streamlining procedures that contributed to improved cash flow.
  • Navigated complex systems including IDX, SMS, and SOFTMED for efficient data management.
  • Managed telephone communications, ensuring clear and effective interactions with clients to address inquiries.
  • Utilized medical terminology and CPT codes to accurately process patient records.
  • Provided customer service to enhance client satisfaction and support.

Education

Bachelors - Public Administration

Shaw University
Raleigh, NC
05-2012

Bachelor of Science - Para-legal studies

Durham Tech Community College
Durham, NC
05-2001

High School Diploma -

Hillside High School
Durham, NC
05-1997

Skills

  • Calendar management
  • Scheduling
  • Document management
  • Document organization
  • File organization
  • Data management
  • Budget management
  • Client communication

Timeline

Staff Assistant

Duke University-GU/Medical Oncology
04.2018 - 07.2026

Team Lead-Supervisor-Administrative Assistant to the Director of Medical Oncology

Duke Multidisciplinary Breast Program, DUMC
10.2017 - 04.2021

Medical Secretary

Duke Hematologic Malignancies/Adult Bone Marrow Transplant, DUMC
06.2012 - 10.2017

Administrative Assistant/Business Manager

Circle of Daughter's Adult Family Care Home
09.2008 - 03.2023

Patient Financial Representative

Wake Med Hospital
06.2008 - 05.2012

Bachelors - Public Administration

Shaw University

Bachelor of Science - Para-legal studies

Durham Tech Community College

High School Diploma -

Hillside High School

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NAKEISHA LEAK