Nakeisha Pipkin
Spring,Tx
Summary
Hardworking and reliable individual with strong ability to multitask and adapt to fast paced environment. Motivated to learn new skills and drive to meet company expectations. Excellent organizational skills, self-motivated and committed to maintaining professional relationships.
Overview
14
14
years of professional experience
Work History
PDSI Technician
Gulf States Toyota
Houston, TX
03.2017 - Current
- Visually inspected interior and exterior of vehicles for defects to ensure it met Toyota Shipping Standards.
- Performed Vehicle State Inspection
- Assisted with training new employees to focus on best practices to improve onboarding processes by peer training.
- Followed safety practices to safeguard against injury and damage to property.
- Met or exceeded target for on time delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Sale Associate/Customer Service
ACE Cash Express
Houston, TX
04.2015 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled 40-50 calls per day to address customer inquiries and concerns
- Cashed checks using established risk analysis
- Provided and market company services
- Maintained, count, received, balanced and safeguarded cash and other negotiable items according to established policies and procedures to ensure validation of center assets
- Performed opening and closing procedures.
- Followed security and safety policies and procedures in order to maintain safe working environment
Site Director Lead
YMCA
Houston, TX
02.2014 - 01.2015
- Maintained program site and equipment, assisted with set-up and breakdown of activity centers and cleaning of program area.
- Worked with 45 children of varying age, interest, skill and developmental level.
- Gained knowledge and experience working with children in educational setting.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Planned and delivered numerous activities and special events for programs and services.
- Made sound judgments, and transfers learning from one situation to another.
Supervisor
Zuma Fun Center
Houston, Texas
03.2011 - 02.2014
- Supervised over 15 employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Made daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness and other Company standards
- Completed store opening and closing procedures and balanced tills.
Education
Esthetician/ Manicurist License - Esthetician/ Manicurist
249 Beauty School
Houston, TX01.2023
High School Diploma -
Nimitz High School
Houston, TX06.2013
Skills
- Coaching and Mentoring
- Influencing Others
- Ability To Multitask
- Prioritization Skills
- Strategic Thinking
- Lean Manufacturing
- Computer Skills
- Leadership Experience
- Attention to Detail
- Problem-Solving
- MS Office
- Data Entry
- Monthly Inventory
- Excellent Organization
- Budget Controls
- Financial Services
- Customer service
Timeline
PDSI Technician
Gulf States Toyota
03.2017 - Current
Sale Associate/Customer Service
ACE Cash Express
04.2015 - 03.2017
Site Director Lead
YMCA
02.2014 - 01.2015
Supervisor
Zuma Fun Center
03.2011 - 02.2014
Esthetician/ Manicurist License - Esthetician/ Manicurist
249 Beauty School
High School Diploma -
Nimitz High School