Nakeisha Riley
Bridgeport,CT
Summary
Dynamic paralegal with proven expertise at The Legal Aid Society, excelling in legal research and client communication. Recognized for streamlining case file organization and enhancing customer satisfaction through effective problem-solving and interpersonal skills. Adept at managing complex administrative tasks while fostering strong relationships within diverse teams.
Overview
13
13
years of professional experience
Work History
Paralegal 1
The Legal Aid Society
Brooklyn, New York
10.2018 - Current
- Streamlined organization of case files, ensuring accurate records for efficient retrieval.
- Facilitated client communication to collect information and deliver case updates.
- Provided comprehensive administrative support, including phone management and appointment scheduling.
- Maintained client files in alignment with established protocols and standards.
- Developed spreadsheets to monitor case information and deadlines effectively.
- Coordinated subpoena services and supported various legal office activities.
- Managed case files meticulously, guaranteeing all documents were properly filed and readily accessible.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Investigative Intern
The Legal Aid Society
Brooklyn, New York
05.2018 - 08.2018
- Conducted legal research to support case preparation for low-income clients.
- Participated in client interviews to gather necessary information for cases.
- Prepared summaries of legal findings to aid in case evaluations.
- Monitored online activity related to current cases under investigation.
- Assisted in conducting interviews with witnesses, victims, and suspects.
- Performed surveillance activities as part of investigation operations.
- Conducted research and collected data on the topics of investigations.
- Analyzed documents, evidence, and records related to investigations.
- Conducted background checks on individuals associated with investigations.
- Reviewed police reports and other legal documents pertaining to cases.
- Compiled summaries of witness statements for investigators' use.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
College Aide
Dept. of Health and Mental Hygiene / Vital Records
Brooklyn, New York
09.2012 - 06.2016
- Processed vital records requests for birth and death certificates.
- Assisted customers in completing applications and verifying information.
- Maintained accurate filing systems for vital records documentation.
- Updated electronic databases with new information and corrections.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Education
Paralegal Studies
Hofstra University
Hempstead, NY02-2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2018
Associate of Applied Science - Criminal Justice
Borough of Manhattan Community College
New York, NY05-2015
Skills
- Legal research
- Client communication
- Customer relationship management
- Problem solving
- Interpersonal skills
- Administrative support
- Community resources
- Community resource knowledge
- Criminal justice education
- Verbal and written communication
- Networking skills
- Team building
- Relationship building
- Microsoft office proficiency
Timeline
Paralegal 1
The Legal Aid Society
10.2018 - Current
Investigative Intern
The Legal Aid Society
05.2018 - 08.2018
College Aide
Dept. of Health and Mental Hygiene / Vital Records
09.2012 - 06.2016
Paralegal Studies
Hofstra University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Applied Science - Criminal Justice
Borough of Manhattan Community College
Similar Profiles
Elise HoffmanElise Hoffman
Behavioral Health Case Manager at Legal Aid Society Of San DiegoBehavioral Health Case Manager at Legal Aid Society Of San Diego
Myra FernandezMyra Fernandez
Receptionist and Intake Staff-Spanish Interpreter at Legal Aid Society of Mid-New YorkReceptionist and Intake Staff-Spanish Interpreter at Legal Aid Society of Mid-New York
Kallie RosarioKallie Rosario
Legal Aid Intern at Suffolk County Legal Aid SocietyLegal Aid Intern at Suffolk County Legal Aid Society
Charlotte AnindittaCharlotte Aninditta
Intern at Hiscock Legal Aid SocietyIntern at Hiscock Legal Aid Society
Camisha HinesCamisha Hines
Teacher's Assistant at The Goddard School For Early Childhood DevelopmentTeacher's Assistant at The Goddard School For Early Childhood Development