Nakela Cleveland
Lexington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Program Specialist- BIP/EAC
ZeroV (Previously the Kentucky Coalition Against Domestic Violence)
09.2022 - Current
- Provide technical assistance to all Kentucky Certified Batterer Intervention Program (BIP) providers
- Provide technical assistance to professionals who make referrals to EAC/BIP programs
- Ensure all Kentucky BIP certification/re-certifications are completed
- Ensure all Kentucky-certified BIP programs follow regulations 922 KAR 5:020
- Ambassador for the EAC/BIP program to professionals around the state to promote utilization of local programs and to encourage mental health care professionals to become certified providers.
- Improved stakeholder satisfaction with consistent communication and proactive issue resolution.
- Developed comprehensive project plans for successful program execution and timely completion.
- Conducted ongoing needs assessments to inform the development of targeted programs addressing specific community issues.
- Mentored junior staff members, fostering professional growth and talent retention within the organization.
Youth Services Coordinator
Kentucky United Methodist Children's Homes
01.2021 - 09.2022
- Organizing program operations and providing guidance and supervision to the Youth Care Workers and Specialists assigned to the program
- Coordination of the cottage/program and ensures that all Methodist Home policies, procedures, and programming practices are appropriately implemented.
- Collaborated with community organizations for resource sharing and partnership opportunities, resulting in improved services for youth.
- Improved staff performance through regular training sessions and workshops on best practices in youth development.
- Created a safe and inclusive environment for all participants by enforcing policies and addressing concerns promptly.
- Designed engaging learning experiences tailored to the unique needs of diverse groups of young people.
Targeted Case Manager
Shelbyville Comprehensive Treatment Center
04.2020 - 01.2021
- Assist patients with accessing community resources
- Assist with the clinical aspect of the intake process
- Enter patients into the database and central registry
- Other duties as they arise.
- Enhanced client well-being by developing personalized case management plans.
- Improved service delivery for clients through regular communication with multidisciplinary teams.
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
Social Service Worker I
Cabinet for Health and Family Services
11.2017 - 04.2020
- Visit clients and complete all necessary assessments and reports promptly
- Complete annual court reports for assigned clients
- Attend all meetings (plan of care, transitional, etc.) for assigned clients.
- Collaborated with team members to ensure optimal service quality for all clients.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
Senior Youth Counselor
Maryhurst
03.2017 - 11.2017
- Provide a safe and structured atmosphere for girls who have been severely traumatized
- Monitor and interact with the girls throughout their evening routine
- Keep accurate documentation and attend all mandatory meetings.
Office Manager
Kentucky Coalition Against Domestic Violence
10.2016 - 03.2017
- Answer phones
- Sort mail
- Prepare and make bank deposits.
Economic Empowerment Specialist
Kentucky Coalition Against Domestic Violence
09.2014 - 08.2016
- Provide service to domestic violence victims to help them become economically self-sufficient
- Assist program directors with research training
- Assist in creating and mailing microloan and individual development account statements for clients.
Education
Master of Arts - Social Work
Eastern Kentucky University
Richmond, KY12.2023
Bachelor of Arts - Social Work
University of Kentucky
Lexington, KY05.2016
Skills
- Excellent organizational skills
- Case Management
- Cross-functional Collaboration
- Crisis Intervention
- Computer literacy (Microsoft Office)
- Motivational Interviewing
- Social Work
- Supervising
Timeline
Senior Program Specialist- BIP/EAC
ZeroV (Previously the Kentucky Coalition Against Domestic Violence)
09.2022 - Current
Youth Services Coordinator
Kentucky United Methodist Children's Homes
01.2021 - 09.2022
Targeted Case Manager
Shelbyville Comprehensive Treatment Center
04.2020 - 01.2021
Social Service Worker I
Cabinet for Health and Family Services
11.2017 - 04.2020
Senior Youth Counselor
Maryhurst
03.2017 - 11.2017
Office Manager
Kentucky Coalition Against Domestic Violence
10.2016 - 03.2017
Economic Empowerment Specialist
Kentucky Coalition Against Domestic Violence
09.2014 - 08.2016
Master of Arts - Social Work
Eastern Kentucky University
Bachelor of Arts - Social Work
University of Kentucky
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