Nakesha Rhea
Madison,TN
Summary
Detail-oriented professional with over 10 years of experience in quality control, manufacturing, inventory management, and operations. Expertise in problem-solving, team support, and optimizing processes to enhance efficiency. Committed to delivering exceptional customer service and fostering staff development in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Suburban Propane
Nashville, Tennessee
01.2024 - Current
- Coordinated service requests, scheduled appointments, and tracked follow-ups to meet needs.
- Acted as primary contact for customers, drivers, and internal teams to ensure timely service delivery.
- Resolved service issues, contributing to improved customer satisfaction and retention.
- Collaborated with operations and field teams to streamline service processes and align with business objectives.
- Maintained detailed records and documentation for service activities, ensuring accuracy and accessibility for team use.
Assistant Store Manager
Dirt Cheap
Madison, Tennessee
02.2019 - 12.2023
- Managed inventory levels and coordinated restocking procedures efficiently.
- Supervised daily store operations and ensured staff adherence to policies.
- Handled customer inquiries and resolved issues effectively to ensure satisfaction.
- Collaborated with management to implement promotional strategies for sales growth.
- Assisted with visual merchandising to enhance product presentation in-store.
Quality Control Specialist
DCI Tissue Bank\
Nashville, Tennessee
06.2019 - 01.2023
- Conducted quality inspections on tissue samples for compliance with safety standards.
- Utilized laboratory equipment to perform detailed analysis of biological materials.
- Documented findings and prepared reports for regulatory compliance and audits.
- Implemented corrective actions to address non-conformance issues in tissue processing.
- Reviewed and updated standard operating procedures to align with industry regulations.
Manger of Quality Assurance
Cardinal Health, Pharmacy Solutions
La Vergne, Tennessee
03.2012 - 06.2019
- Developed quality assurance processes for medication distribution in healthcare settings.
- Conducted regular audits to evaluate quality control measures across departments.
- Trained staff on quality policies and procedures, improving operational efficiency.
- Facilitated root cause analysis for non-conformances in pharmaceutical products.
Education
Associate of Applied Science -
High Tech Institute
Nashville, TN06-2016
Skills
- Service coordination
- Appointment scheduling
- Program follow-up and assessment
- Documentation management
- Quality assurance
- Customer relationship management
- Client relations
- Time management
- Attention to detail
- Detail-oriented
- Team development
- Effective communication
Timeline
Service Coordinator
Suburban Propane
01.2024 - Current
Quality Control Specialist
DCI Tissue Bank\
06.2019 - 01.2023
Assistant Store Manager
Dirt Cheap
02.2019 - 12.2023
Manger of Quality Assurance
Cardinal Health, Pharmacy Solutions
03.2012 - 06.2019
Associate of Applied Science -
High Tech Institute