Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

TaNya Miles

Customer Service
Center Point,IA

Summary

Versatile Technical and Customer Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines.

Overview

12
12
years of professional experience

Work History

Technical Support Representative

T-Mobile Call Center
07.2021 - 05.2023
  • Troubleshooted customer devices, consulting with customers on information provided from engineers,
  • Input customer information into a system
  • Sold and upgraded customers to new and improved devices
  • Provided accurate information on customer accounts and rate plan details
  • Set up and serviced payment plans, accepted payments by credit or debit cards
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Answered constant flow of customer calls, ensuring to keep handle time as low as possible
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

General Warehouse Associate

The Home Depot
01.2017 - 06.2021
  • Operated forklifts
  • Loaded, unloaded, and moved material to and from storage and production areas.Scanned, analyzed and recorded count of freight and receive freight
  • Dropped freight at designated department
  • Fulfilled orders to be shipped out at desired time.
  • Prepared orders for shipment by picking and packing freight


Voice Picker

Office Max Distribution Center
09.2014 - 03.2016
  • Packed and unpacked items
  • Prepared products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary
  • Recorded a number of products to be shipped
  • Fulfilled orders supposed to be shipped to different stores


Housekeeping

Self Healthcare and Rehab
04.2013 - 09.2014
  • Cleaned residents room in a timely manner
  • Maintained clean and comfortable environments in the workspace by sweeping, mopping, and dusting.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas

General warehouse worker

Pratt Industry
11.2011 - 04.2013
  • Prepared medical boxes for shipment by picking, packing, and labeling merchandise at a fast pace

Education

Diploma -

Jess Lanier High School

Skills

  • Data Connectivity
  • Customer Service
  • Policy Implementation
  • Active Listening
  • Call Center Operations
  • Strong Telephone Etiquette
  • High-Volume Environments
  • Performance Goals
  • Fast Learner
  • Data Entry

Accomplishments

  • Forklift Safety
  • Workplace safety - Proficient
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Additional Information

  • Hueytown, AL   , Authorized to work in the US for any employer

Timeline

Technical Support Representative

T-Mobile Call Center
07.2021 - 05.2023

General Warehouse Associate

The Home Depot
01.2017 - 06.2021

Voice Picker

Office Max Distribution Center
09.2014 - 03.2016

Housekeeping

Self Healthcare and Rehab
04.2013 - 09.2014

General warehouse worker

Pratt Industry
11.2011 - 04.2013

Diploma -

Jess Lanier High School
TaNya MilesCustomer Service