NAKEYAH NUGENT
Independence,MO
Summary
Dynamic Claims Representative at TTEC, distinguished for exceptional customer support management and adept conflict resolution skills. Achieved over 95% Member Satisfaction score while efficiently processing auto insurance claims. Demonstrates proven ability to navigate complex systems and uphold accurate documentation, showcasing strong problem-solving aptitude and effective communication.
Overview
6
6
years of professional experience
Work History
Claims Representative
TTEC
Remote
04.2022 - 08.2025
- Manage injury and non-injury auto insurance claims from intake through resolution, ensuring compliance with disclosure protocols and insurance regulations.
- Coordinate towing, rentals, and repairs while navigating multiple systems to track progress and maintain accurate records.
- Handle 50-70 inbound/outbound calls daily, consistently achieving above average Member Satisfaction scores (95%+).
Patient Services Representative
Priority Care
Kansas City, USA
04.2020 - 04.2022
- Managed inbound calls daily from patients, providers, and insurers.
- Scheduled appointments, verified insurance, and processed referrals per HIPPA.
- Educate patients on billing, payments, and coverage.
- Achieved 95% satisfaction and top call quality scores.
Administration/Clerical
College of Education
Springfield, USA
05.2019 - 03.2020
- Organized and Maintained filing systems (paper and digital) for quick and accurate information retrieval.
- Entered data into databases and spreadsheets with high level of accuracy.
- Processed incoming and outgoing mail, faxes and other communications.
- Maintained confidentiality of sensitive information and adhered to company policies.
- Answered and directed phone calls, scheduled appointments, and managed calendars for staff.
Education
Bachelors of Science - Criminology
Missouri State University
Springfield, MO12.2020
Skills
- Customer support management
- Documentation review
- Communication skills
- Data entry
- Problem-solving aptitude
- Professional demeanor
- Conflict resolution and empathy
- Claims processing and documentation
- Time management and multitasking
- Verbal and written communication
- Service recovery and retention
- Problem solving and decision making
- CRM and workflow systems
Timeline
Claims Representative
TTEC
04.2022 - 08.2025
Patient Services Representative
Priority Care
04.2020 - 04.2022
Administration/Clerical
College of Education
05.2019 - 03.2020
Bachelors of Science - Criminology
Missouri State University