Nakia Britton
Baltimore,MD
Summary
Dedicated and client-focused Medical Assistant with extensive medical administrative, staff management, and clinical support experience. Able to serve diverse populations and maintain patient confidentiality. Proven ability to provide quality care in fast-paced environments while building strong relationships with colleagues, patients, and their families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead, Medical Assistant
Chesapeake Urology
04.2018 - Current
- Provides exceptional patient communication through effective call triaging, Responds promptly within designated time frames to answer patient questions, explain results or status, and ask questions that relate to symptoms while adhering to strict confidentiality procedures
- Accurately and efficiently process incoming messages via Keona Health as well as in EMR to physicians
- Provides patients with explanation of procedures and supplies appropriate educational materials related to treatment/diagnosis
- Schedules office appointments, local procedures, injections, and external labs and imaging.
- Proficient at scanning and indexing all pertinent information into patient chart
- Conducts patient demographics and clinical information data entry into Practice Management and EHR, and review data for completeness and accuracy
- Accurately maintain logs and records for OSHA/MOSHA
- E-scribe medications and order tests per doctor instructions
- Assists physician with the preparation/administration of hormone and cancer treatments and other office-based procedures such as phlebotomy, bladder scan, urethral dilations, catheterization
- Prepares exam rooms in the clinical area for patient care, including stocking necessary supplies
- Provides excellent patient experience in initial care interactions such as escorting patients to exam rooms, taking vital signs, obtaining urine specimens, performing dip and automated urinalysis, and conducting microscopic preparation and review
- Coached team members in techniques necessary to complete job tasks.
- Keeps medical supplies/ pharmaceuticals in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Patient Registrar
Medstar Good Samaritan Hospital
04.2019 - Current
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Images and scanned patient and registration documentation into electronic patient records.
- Accurately inputs patient and insurance information into company's computer system using SMS, Medconnect.
- Facilitates timely check-in by greeting visitors and establishing purpose of visits.
- Verifies insurance coverage to confirm patient coverage for necessary medical services.
- Secures patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Medical Assistant II
University of Maryland Medical Center
07.2015 - 04.2018
- Assisted primary care physicians by preparing patients for examinations and treatments, charting, documenting files, and taking medical histories and vital signs
- Assisted physicians with procedures such as ultrasound guided injections, aspiration, and preparing for minor surgical procedures and treatments such as cleaning/sterilizing equipment and supplies
- Regularly removed casts, splints, and dressings as directed by physician
- Secured insurance pre-certifications for diagnostic tests and durable medical equipment
- Ordered and maintained clinical/office supplies, equipment, patient files, records, and other information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Greater Baltimore Medical Center
07.2015 - 08.2017
- Performed telephone triage to determine need for and timing of appointment
- Collected information relevant to appointment scheduling
- Scheduled visits using an electronic health record system
- Prepared examining area and patients for examination and assisted clinicians during examinations
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected laboratory specimens and requisitions and perform in house laboratory tests such as urine dip, rapid strep, urine pregnancy, finger stick glucose, Influenza A & B, and hemoglobin, etc.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant Externship
Skin Care Specialty Physicians
05.2015 - 07.2015
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Collected histories, vitals, and current complaints via patient interviews.
- Collected laboratory specimens and requisitions and performed in house laboratory tests
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
Education
Medical Assistant Certification -
2015
High School Diploma -
1994
Skills
- Foley Catheter Insertion and Removal
- Equipment and Instrument Sterilization
- Sterile Procedures and Techniques
- Venipuncture
- Specimen Collection
- Recording Vital Signs
- Ultrasounds
- Customer Service
Certification
- RMA - Registered Medical Assistant 2015-2018
Community Involvement
Union Church, Baltimore County
- Volunteers monthly at various Shelters, assisting with serving and preparing meals, Responsible for relationship building with residence and fellow church volunteers,
- Assists with coordinating and leading community events.
Timeline
Patient Registrar - Medstar Good Samaritan Hospital
04.2019 - Current
Lead, Medical Assistant - Chesapeake Urology
04.2018 - Current
Medical Assistant II - University of Maryland Medical Center
07.2015 - 04.2018
Medical Assistant - Greater Baltimore Medical Center
07.2015 - 08.2017
Medical Assistant Externship - Skin Care Specialty Physicians
05.2015 - 07.2015
Fortis Institute - Medical Assistant Certification,
Northern Senior High School - High School Diploma,
- RMA - Registered Medical Assistant 2015-2018
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