Nakia Green
Dallas,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and concerns. At Bank of America, adeptly managed over 150 daily calls, significantly improving loyalty and business retention. Skilled in Microsoft Excel and active listening, excelling in high-pressure environments by leveraging critical thinking and problem resolution abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McKesson
08.2023 - 11.2024
- Conducted more than 116 outbound calls each day managing prior authorizations along with data entry.
Patient Care Coordinator
Walmart Pharmacy
01.2022 - 07.2023
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Customer Service Representative
Bank of America
08.2019 - 12.2021
- Managed a high volume of daily calls exceeding 150.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Associate
Tuesday Morning
03.2018 - 07.2019
- Cashier
- Stocking
- Cleaning
- Retail customer service
Education
Bachelor Of Science - Criminal Justice
University of Phoenix
Phoenix, AZHigh School Diploma - General Studies
DeSoto High School
DeSoto, TX09.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Appointment scheduling
Timeline
Customer Service Representative
McKesson
08.2023 - 11.2024
Patient Care Coordinator
Walmart Pharmacy
01.2022 - 07.2023
Customer Service Representative
Bank of America
08.2019 - 12.2021
Customer Service Associate
Tuesday Morning
03.2018 - 07.2019
Bachelor Of Science - Criminal Justice
University of Phoenix
High School Diploma - General Studies
DeSoto High School
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