Nakia Hall
New Concept Health
Tyler,TX
1
Certification
8
years of professional experience
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Work History
Medical Assistant
11 Months- Administered patient care, ensuring comfort and addressing concerns effectively.
- Coordinated appointments, optimizing scheduling to enhance patient flow.
- Assisted in diagnostic procedures, maintaining sterile environments and equipment readiness.
- Managed medical records, ensuring accuracy and compliance with privacy regulations.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Intake Coordinator
1 Year 4 Months- Assisted patients and providers with issues related to eligibility, referrals and authorizations for Home Health Services
- Participate in outstanding customer service and responsible for maintaining relationships that are equally respectful to all.
- Maintained ongoing communications with staff to ensure authorization for medically necessary home health services
- Performed intake of initial patient referrals, including collection of patient demographic, medical, therapy and insurance/financial information.
- Process by data entry and review all referrals to include notification of insurance providers for prior authorizations and services covered.
- Maintaining Medical Records and Patient Filing
Customer Service Rep (Seasonal Remote)
8 Months- Handled 60+ customer inquiries daily through chat and email, achieving a 96% resolution rate
- Streamlined remote workflows, reducing average response time by 15%
- Provided technical and account support for clients across five time zones, ensuring 24/7 availability
- Resolved 85% of customer issues without escalation through effective troubleshooting
- Managing And Tracking Order Updates as well as Payments
Sales Associate (Remote)
5 Years 9 Months- Conduct sales consultations and upsell customers to enhance their service packages, contributing to increased revenue.
- Provide expert guidance and support to customers, ensuring their needs are met and directing them to suitable service options.
- Manage customer interactions, including answering inquiries, processing payments, and performing credit checks.
- Prioritize client satisfaction through personalized and friendly customer service in alignment with the Optimum Mission Brand
- Process an average of 50 transactions per day with speed and accuracy
- Provide Product Knowledge
- Dispatch and Schedule Technicians
Patient Access Rep
8 Months- Assisted patients with insurance claims and billing inquiries
- Scheduled and managed patient appointments weekly, ensuring efficient clinic operations
- Patient Check-In and Check -Out
- EMR Updates Daily
- Insurance Verification
Education
Certified Clinical Medical Assistant
- Medical billing and coding
- Patient care
- Phlebotomy
- Office administration
- Team collaboration
Skills
EHR documentation
Professional bedside manner
Clinical documentation
Vital sign monitoring
Reliable team player
Appointment setting
Patient flow management
Customer Service
Office Administration
CPR
Direct patient care
Adaptable
Certification
- Certified clinical medical assistant (CCMA), NHA | June 2025
- CPR, American Heart Association | February 2025
Timeline
Medical Assistant
Christus Health / Cardiology
07.2025 - CurrentRead More
Intake Coordinator
New Concept Health
02.2025 - CurrentRead More
Customer Service Rep (Seasonal Remote)
Concentrix
06.2024 - 02.2025Read More
Patient Access Rep
Azalea Orthopedics
06.2021 - 02.2022Read More
Sales Associate (Remote)
Optimum
09.2018 - 06.2024Read More
Tyler Junior College
Certified Clinical Medical Assistant
Read More