Whitney Mckinley
Town and Country,MO
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
SSM Health St. Mary's Hospital
Saint Louis, MO
04.2024 - Current
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Collected and recorded patient medical histories and vital signs.
- Prepared examination rooms ensuring cleanliness and organization.
- Educated patients on medication usage and post-treatment care instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Positioned patients properly during examination or treatment for comfort and safety.
Billing Analyst
Foundever
Dover, Idaho
12.2019 - 04.2024
- Analyzed billing discrepancies and resolved issues with clients and internal teams.
- Processed invoices accurately using billing software and maintained records effectively.
- Collaborated with finance team to ensure timely billing cycles and payment collections.
- Trained new staff on billing systems and company policies related to invoicing.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
- Researched and resolved billing issues with customers.
- Coordinated with sales team members regarding payment terms and other billing details.
- Collected, posted and managed patient account payments.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Communicated with customers to clarify billing questions and provide support solutions.
Assistant Manager
Rpm Car Care
Saint Louis, MO
06.2018 - 12.2019
- Managed daily operations to ensure smooth workflow and team coordination.
- Assisted in training new employees on company policies and procedures.
- Oversaw inventory management, tracking supplies and ordering as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
CNA
Visting Angels
Saint Louis, MO
08.2016 - 10.2016
- Assisted clients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to healthcare professionals.
- Provided companionship and emotional support to clients in their homes.
Education
Penney High School
Hamilton , MOSkills
- Patient care
- Medical record management
- Vital signs measurement
- EHR documentation
- Medical terminology
- Billing analysis
- Patient scheduling
- Problem solving
- Time management
- Valid [state] driver's license
- Certified in basic life support (BLS)
- Medical billing
- EHR management
- Customer service communication
- Training and mentoring
- Scheduling optimization
- Friendly, positive attitude
Certification
- Bls
- Rma
Timeline
Medical Assistant
SSM Health St. Mary's Hospital
04.2024 - Current
Billing Analyst
Foundever
12.2019 - 04.2024
Assistant Manager
Rpm Car Care
06.2018 - 12.2019
CNA
Visting Angels
08.2016 - 10.2016
Penney High School