Nakia Irving
Jamaica,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Ambulatory Care Representative
Jamaica Hospital Medical Center
Queens, New York
10.2022 - 05.2024
- Identify and arrive patients entering via ambulance or walk–in emergency using Epic portal and Ambulatory Care Report, and information provided by patient
- Photograph patient for easy identification if they do not already have a picture on file, or if the patient is visiting Jamaica Hospital for the first time
- Gather demographic information, and indicate gender identity
- Print and place wristband on patient
- If patient is not conscious upon arrival, and does not have family member present, patient is labeled on wristband and in Epic as “unknown”, until they regain consciousness, or a family member arrives to provide identifying information
- Admissions and Intake
- Insurance claims for admitted patients (Medicare, Medicaid, United Healthcare, etc)
- Input all demographic information into epic and obtain required signatures for arrival paperwork
- Scan all signed paperwork, patient photo ID
- And insurance card, if available, into epic after entering all demographic information.( If patient is under 18, a guardian must sign all paperwork)
- Pediatric emergency room (patients infant to age 17)
- Inform adult patients, and parents of juveniles on how to obtain emergency Medicaid if they do not have insurance
- Merge charts for any patients entered into Epic more than once
- Verify active patient insurance via online portals.
Self-Employed
05.2019 - 10.2022
Intake Coordinator
New York Foundling
Brooklyn, New York
12.2017 - 05.2019
- Review family cases referred by Child Protection Services (CPS) to New York Foundling
- Coordinate and attend home visits with and without CPS caseworker in order to determine family eligibility for preventive services
- Travel to family homes in Brooklyn, Queens, Staten Island and the Bronx in order to conduct interviews with children and parents in the family – (each member of the family is required to complete Outcome Questionnaires)
- Perform Home Safety Assessment, and document findings
- Review and analyze surveys to determine risk level
- Complete paperwork for each family interview and enter information into three databases in order to initiate case activation, and
- Send out email detailing important case information (i.e
- – Identify the Family’s contact information, the reason for referral from CPS, and whether the family will require a low risk or high risk based treatment model).
Social Worker Assistant - Temporary
Maimonides Medical Center
Brooklyn, New York
08.2017 - 11.2017
- Issue and explain 24-hour Discharge Appeal Rights documents to patients with projected discharge dates
- Assist patients with transition to outpatient programs, if needed
- Provide case management services for assigned caseload and aid patients in obtaining supportive services and goods, and
- Perform screenings and reviews of individual and family needs to determine whether patient is eligible for admission to a clinic and for referrals to other services.
Home Attendant (for Grandparent)
03.2017 - 08.2017
- Assist elderly with daily duties
- Required to bathe and assist in any bathroom related instances which they cannot complete on their own, and
- Ensure comfort based on specific preferences (i.e
- Clean up around the house, or provide company to avoid a feeling of loneliness).
Patient Coordinator
SLimDental (Stephen Lim DDS and Associates)
New York, New York
09.2014 - 03.2017
- Insurance verification, X ray analysis, appointment confirmations
- Send electronic and paper claims to insurance companies
- Follow up on unpaid claims
- Calendar meetings and patient appointments via telephone/email
- Outline and present patients with out of pocket co-pay based on recommended treatment plan
- Generate production reports
- Analyze daily and monthly anticipated production goals
- Answer patients’ questions as needed in order to raise their level of comfort
- Train new employees based on their specific job description
- Ensure anticipated daily financial production goal
- Organize and orchestrate daily office meetings, and
- Achieve a high level of patient satisfaction (effectively minimize wait time, address patient concerns in a timely fashion).
Administrative Assistant/Dental Receptionist - Temporary
Larkin Agency Dental
New York, New York
07.2013 - 09.2014
- Perform front desk duties in various dental offices as requested
- (Please see Administrative Assistant/Dental Receptionist responsibilities below)
Administrative Assistant/File Management/Dental Receptionist
Personal Dental Service - Dr. Isodore Brody, DDS & Dr. Mark Dorn, DDS
New York, New York
10.2002 - 07.2013
- Calendar patient appointments
- Maintain patient records and charts
- Confirm appointments, answer phone calls, check patients in and out
- Enter insurance data into fee schedule consistent with dental code procedures
- Communicate with insurance personnel to verify patient eligibility, coverage and benefits
- Accept and document payment transactions
- Review and submit insurance claims, and
- Present treatment plans.
Community Mediation Services Counselor (Internship)
Community Mediation Services
Jamaica, New York
01.2011 - 06.2011
- Review client referral received from Queens Criminal Court and gather research on how to counsel the client based on content of referral
- Document each conversation with client, client’s parent(s) and District Attorney into the client's case file
- Write and update letters detailing client's progress to the District Attorney as well as client's parent(s)
- Maintain progress notes as updated in case file
- Create suitable schedule in order to conduct meetings with client for at least one hour, twice per week
- Meet with supervisor once per week to discuss client’s progress and review case file, and
- Objectively derive methods to affectively change the way that the client views their decisions.
MIS Summer Intern
New York City Economic Development Corporation
New York, New York
06.2008 - 08.2008
- Ghost computers
- Install printers and ensure that they work
- Set up projectors for meetings
- Issue and wipe employee blackberry phones for maximum use
- Assemble and set up desktops at workstations for incoming employees
- Answer computer-related questions at the helpdesk, and
- Update software and troubleshoot issues with Microsoft Outlook remotely, and in person.
Compliance Summer Intern
New York City Economic Development Corporation
New York, New York
06.2007 - 08.2007
- Data entry into database, organize files, file documents/papers, Communicate via email correspondence and phone, and
- Perform clerical duties such as faxing and mailing.
Education
Bachelor of Arts Degree in Psychology -
State University of New York at Old Westbury
Old Westbury, NY05.2011
Skills
- Epic
- Microsoft Word
- Excel
- PowerPoint
- Microsoft Outlook
- Dentrix
- Curve
- Denticon
- SoftDent
- Demand Force
- Zoc Doc
Timeline
Ambulatory Care Representative
Jamaica Hospital Medical Center
10.2022 - 05.2024
Self-Employed
05.2019 - 10.2022
Intake Coordinator
New York Foundling
12.2017 - 05.2019
Social Worker Assistant - Temporary
Maimonides Medical Center
08.2017 - 11.2017
Home Attendant (for Grandparent)
03.2017 - 08.2017
Patient Coordinator
SLimDental (Stephen Lim DDS and Associates)
09.2014 - 03.2017
Administrative Assistant/Dental Receptionist - Temporary
Larkin Agency Dental
07.2013 - 09.2014
Community Mediation Services Counselor (Internship)
Community Mediation Services
01.2011 - 06.2011
MIS Summer Intern
New York City Economic Development Corporation
06.2008 - 08.2008
Compliance Summer Intern
New York City Economic Development Corporation
06.2007 - 08.2007
Administrative Assistant/File Management/Dental Receptionist
Personal Dental Service - Dr. Isodore Brody, DDS & Dr. Mark Dorn, DDS
10.2002 - 07.2013
Bachelor of Arts Degree in Psychology -
State University of New York at Old Westbury